Unexpected Error Message

[jordanbcreativedesign]

earlier today, i was working on a project, (ios app latest ios) i came out in & out of the project as usual, waited for the synched green tick, tapped on the project, load bar got to the end then

a little message of "Fresco is unable to open this document. Please contact support." 

which i've never seen before today. tapped the project a couple more times message said the same thing, i then noticed there was an app update needed anyway, and it opens fine now, but as i've never ever seen that message before i was just interested wondering what could have caused it in the first place for future reference?, synching issue? possibly, large file?, a wifi drop in connection? etc

any info on why it might have happened etc, would be appreciated, cheers.

[Anubhav M]

Hello @jordanbcreativedesign,

Thanks for reaching out and sharing your concern. The problem you've encountered could be temporary. If you encounter this problem in the future, kindly try creating a duplicate of the file on the Cloud Documents portal (https://adobe.ly/4c6Bwx7) and then opening it in Fresco to check if it helps.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav