Why touch gestures don't work with Wacom Intuos Pro?

[_cri]

Hello Adobe Community!

I have just started experimenting with Adobe Fresco, I'm using a Wacom Intuos Pro connected to a HP Envy x360, and most of the gestures simply don't seem to be working while using the pen tablet. On the screen that also has touch they do work but since the quality of the Wacom Pro pen has no comparison with the screen sensitivity i would like to use these functions on the pen tablet rather than the laptop screen.

The two fingers tap to Undo or the long pressing of one finger to use Eyedropper tool are some of the touch functions that aren't working on the tablet, this pen tablet has touch incorporated (for example Zoom and Rotate functions do work as touch gestures) so I would like to know why I'm having issues and how to solve them. Does anyone else use the same work setting and know how to solve this? Thank you in advance.

—Cristina

[Anubhav M]

Hello @_cri,

Sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3J3H5At) to perform a clean reinstall of the Wacom drivers and check if it helps? Also, try disabling Windows Ink under the tablet settings and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[_cri]

Hello @Anubhav M 

Thank you for your answer.

I've just tried the suggestions of the help article you shared even though my Wacom Intuos Pro is brand new and the Wacom drivers couldn't be more updated. After doing that all remains the same, and by that I mean that I still can't use the two fingers tap gesture to perform Undo nor the long pressing of one finger to perform the Eyedropper tool nor the Touch Shortcut features by touching on it.

Through the Wacom Tablet Properties on the My Gestures Settings section I've assigned Undo to the three fingers tap and it worked, but since there isn't that option of assigning a different command to the two fingers tap even if I disable it still doesn't pick the Adobe Fresco shortcut gesture.

When I disable Windows Ink on the Wacom Tablet Properties Mapping settings it seems that only disables the pen pressure and everything I've mentioned above still doesn't work.

Thank you again and looking forward for further support!

—Cristina