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Torsten.H
Torsten.H
Inspiring
November 23, 2019
Question

Windows cursor in Fresco

  • November 23, 2019
  • 21 replies
  • 19631 views

I'm using Fresco on a Surface Pro 16, Win 10 tablet. Unfortunately I get the normal Windows cursor (arrow) when drawing. I've already searched all possible menus (windows & Adobe) to turn it off, but can't find a solution.

It's a bit irritating and I would like to see the brush size or just a dot. I don't have this problem in other Adobe products. Does anyone have an idea how to correct this?

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    21 replies

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    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    December 3, 2019

    Hi there,

     

    I'm sorry that you're facing issue with the app here. I tried to check the same and I do see a cursor to use and draw on the canvas when I'm not using the pen. But as soon as I bring the pen closer to the screen the cursor changes to a dot. 

     

    Does that not happen at your end? Which pen are you using? Is it connected to the device successfully?

     

    Regards,

    Sheena

    Torsten.H
    Torsten.HAuthor
    Inspiring
    December 16, 2019

     

    Hello Sheena, sorry for the late reply, I had missed the mail.

     

    I have the problem on a Wacom Studio 16 Pro Tablet with Win 10 (current version). By default I use the corresponding pen.

     

    I have already checked all potentially possible menus (input, mouse configuration, Adobe Fresco menu, security software...). etc.) I can't get rid of my arrow^^.

     

    I don't have this problem in any other program. PS, Illustrator, Clip Studio etc. Only in Fresco....

    At the moment I am completely helpless. Does the problem appear also with other use?

     

    Regards

    Torsten

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    December 18, 2019

    Hi there,

     

    That seems strange but looks like happening with Fresco only.

    Please make sure all your work is successfully synced to the cloud and then try uninstalling and reinstalling the Fresco app on your device.

     

    Let me know if that changes something.

     

    Regards,

    Sheena

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