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jotalenk
New Participant
October 22, 2020
Answered

Can't install Fresco

  • October 22, 2020
  • 3 replies
  • 11573 views

Hi, I've tried to install Adobe Fresco for desktop, but it tells me that "Adobe Fresco is not compatible" with my graphic card. My PC has a Intel HD Graphics 5500 and a AMD Radeon R7 M260 (both recently updated). Any solution?

This topic has been closed for replies.
Correct answer Rohit Guglani

Hello,

Both GPU cards on your system are not compatible to run Fresco. DirectX 12 with Feature level 12_1 is required for running Fresco. 

 

Hope this helps. 

Thanks,

Rohit

3 replies

Tomasz Kuzel
Tomasz Kuzel
New Participant
February 7, 2023

Hello,

 

On my PC, Fresco was working perfectly on current drivers, and suddenly the program stopped working. It shows that the card does not support dx 12.1. It really had to be some kind of demo, temporary version. Fortunately, or maybe it's a pity that I didn't buy additional brushes, but the premium version is too expensive for my current needs. The fact is that on my hardware, with all current drivers, Fresco worked perfectly for about 2 weeks.

I formatted the system, installed various drivers and unfortunately I can't install Fresco. Even full, previous versions after installation do not want to start because they are blocked by information about a newer version. I keep looking, I see two possibilities: somehow install directx 12.1 (deceive the system), or modify the Adobe verification system and replace, underestimate the required information for installation. Keep it on trial all the time.

I'm pretty sure the problem is not with the hardware.

 

Greetings

 

A
Community Manager
Anubhav MCommunity Manager
Community Manager
February 7, 2023

Hello @Tomasz Kuzel,

 

Sorry to hear about this experience. Would you mind trying to update the OS and then trying to install Fresco to check if it helps? Also, kindly share some more info, like the exact version of the OS, System Configuration (CPU/GPU/Memory/Display Monitor), and the System Information Report (https://www.epicgames.com/help/en-US/technical-support-c5719357686683/general-support-c5719341627163...), so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

Rohit Guglani
Adobe Employee
Rohit GuglaniCorrect answer
Adobe Employee
October 22, 2020

Hello,

Both GPU cards on your system are not compatible to run Fresco. DirectX 12 with Feature level 12_1 is required for running Fresco. 

 

Hope this helps. 

Thanks,

Rohit

    J
    jotalenkAuthor
    New Participant
    October 22, 2020

    Thanks, Rohit.
    Do you know why this happens to Fresco? My PC can run Premiere and After Effects despite the messages about incompatibility.

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    October 22, 2020

    I'm not familiar with whether your Hardware is later than the required.
    Have you checked the system requirements for Fresco?
    Note the * on AMD which indicates additional specific requirements.
    If your Hardware is newer than those listed, hopefully you'll hear from someone from Adobe.

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