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Fix the storage errors now!

Adobe Employee ,
Oct 23, 2019

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We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

Simply update the app on your device and this error will no longer appear.Simply update the app on your device and this error will no longer appear.

 

If you’re still facing the issue please let us know here.  

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Fix the storage errors now!

Adobe Employee ,
Oct 23, 2019

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We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

Simply update the app on your device and this error will no longer appear.Simply update the app on your device and this error will no longer appear.

 

If you’re still facing the issue please let us know here.  

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New Here ,
Oct 25, 2019

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The issue is still there. Adobe Fresco asks for 3GB free storage and doesnˋt start without freeing the memory. For what does Fresco need so much storage ? All projects have about 300 Mb . 

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Adobe Employee ,
Oct 28, 2019

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Hi Willhelm.

 

The Photoshop library we use to read/write files requires 2GB; we ask for an additional 1GB for the flexibility because if there  is less than 2GB, the Ps code requires that the app be restarted. 

 

Sue. 

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New Here ,
Oct 28, 2019

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 3GB of free space is a lot for  just loading this app. There is no other drawing app, which has this behaviour. So, it would be great , if the developers could find  a way  to let this app work with smaller amounts  of free storage.

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Community Beginner ,
Oct 28, 2019

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My iPad Still stops the already installed program from starting 

Says it needs 3gb free space

 

I have 3gb free space but that's it. But the program is installed and worked before 

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Adobe Employee ,
Oct 28, 2019

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Larsjohan.

 

Will you send me a screenshot of your iPad Storage screen (Settings > General > iPad Storage)?

 

If you're okay with doing that, please don't post it here but email it to me at frescohelp@adobe.com.

 

Thanks. 

 

Sue.

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Community Beginner ,
Oct 30, 2019

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I have freed up 3,1gb and now the program starts

 

but I dont understand why a program wich I already installed and used , all of a sudden needs 3gb free disk space. 

Advanced programs like Affinity designer or Clip studio pro or Procreate doesnt need that space.

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Adobe Employee ,
Oct 30, 2019

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Hi larsjohanh4591322 ,

 

I understand the troubles that the app has caused to you. 

I'll make sure I pass on the feedback to the developers so that we can improve. 

 

Regards,

Sheena

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Adobe Employee ,
Oct 30, 2019

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Larsjohan

 

We know this storage requirement can be confusing.

 

Because Fresco uses the Photoshop file format, it has the same high memory requirements as Photoshop.

 

What Fresco actually needs is a lot of runtime memory. When we need to use more memory than there is RAM on the device, then we use storage space as a slow form of memory (virtual memory); 3GB gives us enough space to know we can use the memory required for Photoshop file functionality.

 

I hope that clarifies it a bit. 

 

Sue.

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Community Beginner ,
Nov 08, 2019

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But i still dont  think Frescos functonality correlate with the need for the 9GB space it takes on my iPad. I only have a few test documents in my gallery.

is it the imported kyle weber brushes that use all this memory?

Art studio PRO utses 856 mb, procreate 1,57 gb, Affinity designer 1,73.
Procreate have à LOT of imported brush-sets but still noll needs 1,57.

 

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Adobe Employee ,
Nov 11, 2019

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Hi there,

 

I understand the issues that you're facing and the troubles that the app is causing to you. 

I'll pass on the feedback to our engineers here. 

 

Regards,

Sheena

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New Here ,
Nov 04, 2019

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Extremely frustrating! Got the app updated yesterday and I've lost every single thing I've worked on today.... every time gives an error.. and what's more frustrating is that despite I've been at points able to export, when I did it the last time, not only did not saved but it overwrote to a version I was working 4 hours before! Help pleaseeeeee

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Adobe Employee ,
Nov 11, 2019

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Hi SilvinaMarchisio,

 

That's not the right behaviour. Can you please confirm me what is the error message that you get? Also which version of the app are you using? 

Did you login to the app using your Adobe ID? You can also check if your files are synced on Cloud documents.

 

Let me know if that helps!

 

Regards,

Sheena

 

 

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New Here ,
Nov 27, 2019

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Hello, I’m encountering this issue when I try to open one of my drawings, it says to free up space on my device but I have 38GB free on my iPad Pro.

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Adobe Employee ,
Nov 27, 2019

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Hi there,

 

I'm sorry that you're facing this issue with the app. 

Just need a little more info here- Is this issue happening with a particular file only or while launching the app?

Also please share the screenshot of the error message if possible.

 

Regards,

Sheena

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New Here ,
Apr 11, 2020

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I'm still having this issue.  I can no longer get into the app without it asking to free up at least 3 gb of space.  I've deleted a lot of things I don't use, but still, it persues!  Please help!

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Adobe Employee ,
Apr 13, 2020

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Hi there,

 

Please specify the version of the app and OS of your device.

 

Regards,

Sheena

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