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FlorianBa
New Participant
October 28, 2020
Answered

Fresco not compatible

  • October 28, 2020
  • 1 reply
  • 6359 views

Hey there, 

 

since i have no good drawing app for windows yet i would love to try Fresco. On the install page it says my system requirements work, but when i try to install it says i have to update my windows 10 to run it. Obviously that didnt work though.

 

The link to the system requirements for Fresco doesnt work and the Adobe support cant help me either.

 

My video card is a GeForce GTX 780, which should be more than enough to run it.

 

Does anyone know how to fix this? Can I count on an update soon that will fix this?

 

kinds regards

Florian

 

 

    Correct answer Anubhav M

    Hi Anubhav!

    How about the NVIDIA GeForce GTX 780 as both I and the topic starter uses? Is it to old? I'm trying to change (this powerful but a bit old) gamer computer into a graphic design tool together with my Wacom Intous paint screen. Will it work?


    Hello @JEGS,

     

    Thanks for reaching out. All of the 1st gen Maxwell GPUs only have support for DirectX 12.
    Here is a list of supported cards you may refer to in the future.

    Nvidia GeForce 900/Titan series (Maxwell, 2nd gen), GeForce 10 series (Pascal), GeForce 16 series (Turing)
    Nvidia GeForce 20 series (Turing), GeForce 30 series (Ampere), GeForce 40 series (Lovelace);

    AMD     RX Vega series (GCN5), Radeon RX 5000 series (RDNA);
    AMD Radeon RX 6000 series (RDNA2), Radeon RX 7000 series (RDNA3);

    Intel     Arc Alchemist series (Xe HPG)

    Intel HD Graphics 510-580 (9 gen, Skylake), 605-620 (9.5 gen, Kaby Lake)


    Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

     

    Thanks,

    Anubhav

    1 reply

    Sjaani
    Sjaani
    Community Expert
    October 29, 2020

    When you say the link to system requirements didn't work do you mean the Adobe Fresco System Requirements web page. Or a different link to something else? The link I've included should definitely work.

    The only thing we can really suggest is making sure everything Win10 and Video Card driver are both up to date. If the panel in your Creative Cloud Desktop app or Fresco website is saying you can download/install Fresco then it really should be working on your system.

    F
    FlorianBaAuthor
    New Participant
    October 29, 2020

    Thanks for your quick answer

     

    The link is working now yes, and it seems like my system should fit the requirements.

     

    The weird thing is, on the fresco website it says my system can run it, in the creative cloud app it says i dont fit the requirements. It actually says my video card is not supported yet 😞

    All drivers are up to date now but i cant download. Guess i have to use third party software again then

      Sjaani
      Sjaani
      Community Expert
      November 1, 2020

      Continue to keep an eye on the System Requirements page and hope that it won't be long before your video card is supported.

      Is your card older or newer than the ones which are supported.
      I would say if newer then it's likely it will be added. If older there's possibly no guarantee that it will be added. But I don't know Adobe's plans so you could be okay in the future regardless of age of your video card.

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