Illustrator Draw files not syncing and showing up in Fresco

Forum|Forum|5 years ago
December 26, 2020
1 reply
819 views

Hi,

I use Adobe Illustrator Draw mostly but also use fresco, especially since draw has been discontinued. When I first downloaded Fresco it backed up and imported what I had done up until then from illustrator draw, but my more recent works are not showing up despite the "backed up/synced" message. Having these files available to me is very important and I would preferably like to be able to back them up. Any help is greatly appreciated!!

Thank you,

Max

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Sjaani

Community Expert

Has there been an update between when you could and now can't use your workflow between Draw and Fresco?

I'm not sure about the back up you're referring to but I can create something in Draw and when trying to open in Fresco the system goes through and syncs to the cloud. I can then go to the Your Work link and track down the Draw files and open them.

M

msillustrationAuthor

Participant

Hi,

No, there has not been an update between the two. However, I was able to figure things out by manually importing the updated files, it seems that during the initial import when I first got fresco it was able to upload everything that had been done up until then, and then anything done in Draw after that date has to be imported manually.

Sue Garibaldi

Community Manager

Hi Max.

The initial import of all existing Draw and Sketch files only happens the first time you use Fresco. After that initial import, any new Draw documents must, as you've noticed, be imported into Fresco individually (it will not automatically happen a second time).

You can bring Draw work into Fresco of different ways:
* On Fresco's Home screen tap the Import icon (square with an arrow). Sketch or Draw project will be one of your choices.

* Sign in to https://assets.adobe.com/mobilecreations, tap the ellipses icon on the drawing thumbnail of the drawing you want to open in Fresco, then from the dropdown menu tap "Conver to Fresco." When you do that the drawing will show up in https://assets.adobe.com/cloud-documents. Once it's in that folder it will show in Fresco in Cloud Documents.

Hope that helps.

Sue.

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