My membership has been changed from 12 month member to Free Trial while my credit card has paid for 2 months already

I subscribed Adobe Creative Cloud for 1 year plan with a promotion 1,200 Thai baht a month since December last year.

Recently my membership has been transfer to a Free Trial while I already paid the monthly fee

I already tried to fix this myself for several days but It seem to be useless.

So I hope someone in Adobe’s will help me out with this issue