"Setup has detected that you already have a more functional product installed."

Forum|Forum|10 years ago
March 1, 2015
2 replies
46902 views

I downloaded an upgrade from acrobat XI to XI pro. I'm on a computer hooked up to a server. When I try to install, it says, "Setup has detected that you already have a more functional product installed." No I don't. What do I do?

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Correct answer kglad

uninstall all acrobat and reader versions.

if windows, clean Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

then install acrobat xi pro.

J

jonathanb89001435

Participant

Just speaking on this subject for Acrobat Pro 9 as someone who ran the cleaner app (for both Acrobat

and Reader) on Windows 7 for Acrobat 9/10, XI, and PC (six runs) and who can now click on a PDF and be told there's no program in my system that can open it, I still get this show-stopping message. So I respectfully disagree that this question has been successfully answered.

Jock Baird