Integrate Adobe Community with apps (Illustrator, Photoshop, etc)

[JUST Water]

I've been an Adobe user for decades, and until a few weeks ago have never bothered to look at or post anything within the "Adobe Community". Nothing against it, just haven't needed it and never wanted to take the extra time to go into yet another app to write up a note like this. I suspect this is true of many "power users" or people who work on large teams where questions can be more easily answered by humans. Especially these days, when it's much more reliable to simply ask chatGPT.

The biggest barrier for me personally has been that I didn’t want to leave the UX (Illustrator, Photoshop, etc) to open up "yet another" tab/app. Go to a browser, click a bunch more buttons, etc. Instead of making the user drill down to find an answer, why not bring the answer to them? Why not provide support seamlessly within the app?

Leverage AI to supply answers or tell users "we'll get back to you soon with an answer!" while their comment gets routed to Adobe's CRM. AI can also ask for clarification or convert the original comment or question into a well formed question as needed, and post it to the forum where humans may contribute comments. Unobtrusive notifications appear within the original users app, where the conversation may be monitored. Since the conversation was sent to Adobes CRM, a variety of other automations or processes could keep everything flowing and ensure the customer gets an (accurate!) answer. (This raises another issue I've noticed. AI could probably help alleviate this: Contributors, who often seem to be moderators, sometimes provide answers that are inaccurate, unclear, or even start flame wars with customers.)

[Nancy OShea]

...it's much more reliable to simply ask chatGPT.

By @JUST Water

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Fast, maybe. But reliable, that's debatable. ChatGPT is only as good as the data it was trained on. In my experience, most AI models are far from perfect. They often cite outdated, incomplete, or manufactured content from unknown sources (aka AI hallucinations). I urge all users of AI to use it with a healthy dose of skepticism. And always verify accuracy with reliable sources to be sure you're not being sent down a dark rabbit hole.

Within your app's Help Menu are valuable links to searchable online content. It varies a little by the App you're using.

In Photoshop, a click on Photoshop Help launches the Discover panel within Photoshop.  This panel contains more links to peer-reviewed Help Articles, Tutorials, Product User Guides, these user-to-user Support Communities and much more... See screenshots.

Hope that helps. 

[Abambo]

Especially these days, when it's much more reliable to simply ask chatGPT.

By @JUST Water

Then you should urgently read the reports about lawyers who have their pleadings written by ChatGPT. I prefer to trust my crystal ball, it gives better answers.