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Wexford Company
New Participant
August 26, 2024
Answered

3D and Materials - Graphic not working

  • August 26, 2024
  • 1 reply
  • 522 views

I'm facing an issue with 3D and Materials - Graphic not workin when I open the window, The program it close.

 


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Correct answer Monika Gause

Did you get rid of everything?

https://youtu.be/rxgWVkTZIYI 

1 reply

Monika Gause
Monika Gause
Braniac
August 26, 2024

Do you have any custom materials installed? If so, does it work when you uninstall them?

A
Community Manager
Anubhav MCommunity Manager
Community Manager
August 26, 2024

Hello @Wexford Company,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I hope Monika's suggestions helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://adobe.ly/3MFUaSp) to see if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4dzykeU). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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