3D and Materials - Graphic not working

[Maryam3523298829q4]

I'm facing an issue with 3D and Materials - Graphic not workin when I open the window, The program it close.

[Monika Gause]

Do you have any custom materials installed? If so, does it work when you uninstall them?

[Anubhav M]

Hello @Maryam3523298829q4,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I hope Monika's suggestions helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://adobe.ly/3MFUaSp) to see if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4dzykeU). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[Maryam3523298829q4 · Accepted solution]

Yes, at first I downloaded the material file, and then the program stopped working. I deleted it and removed the program, then downloaded it again. I am using a Mac."

[Monika Gause · Accepted solution]

Did you get rid of everything?

https://youtu.be/rxgWVkTZIYI