Copy link to clipboard
Copied
Everytime I use the 3D revolve effect on a shape the programme freezes and crashes.
Any suggestions? I've reported it but nothing has changed.
1 Correct answer
Do you get any error warning when launching Illustrator?
If not, I don't think it's an install issue.
But you might try if resetting the preferences helps.
Rename the folder, so you can revert if it doesn't: https://helpx.adobe.com/illustrator/using/setting-preferences.html
Explore related tutorials & articles
Copy link to clipboard
Copied
Do you get an error message or just a crash?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
It came up with this message, now it wont let me go onto any documents, it just comes up with this message.
Copy link to clipboard
Copied
To get it working again, can you try and reboot the computer?
Then please show us the shape.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
the shape is a semi circle (shown above in black).
when i click effect > 3D > revolve it comes up with this error message?
Copy link to clipboard
Copied
That should not be an issue.
Can you try and create a new file and then draw that again?
Copy link to clipboard
Copied
I've just tried to create a new file and do the same with the 3D effect and it has just crashed again? Should I try to uninstall illustrator then install it again?
Thanks for your help by the way!
Copy link to clipboard
Copied
Do you get any error warning when launching Illustrator?
If not, I don't think it's an install issue.
But you might try if resetting the preferences helps.
Rename the folder, so you can revert if it doesn't: https://helpx.adobe.com/illustrator/using/setting-preferences.html