A white box shows the artboard when exporting a png

[jb0915]

Hello,

Even when the transparent option was checked, a white box actually appeared in the browser showing the artboard after exporting the logo to png.

 

. I have tried other ways to export with the same result. It looks transparent before it is exported. Please offer suggestions? Perhaps there is a simple solution. Also, I have noticed I may need to update drivers with Illustrator. Could this affect exporting pngs?

 

[Monika Gause]

Impossible without seeing your file.

Are you sure it's not a browser setting that put white behind everything?

And this browser is also up to date?

[jb0915]

Here is a png transparent graphic shown in the browser exported from Illustrator that is using the settings to be transparent. It is exported without a background, yet the artboard is showing when placed in the browser. The browser is up to date.  Would there be a browser setting that would insert or delete white behind everything?  Or is there an extra step to check in Illustrator 2021 for transparency?

[Monika Gause]

And you are sure there is no object in the file?

Can you upload both the PNG and the AI file to Dropbox or the like?

[jb0915]

Please see attached.

 

[jb0915]

The .ai file did not upload, yet it was a similar file size. 

[Monika Gause · Accepted solution]

Shows as transparent in my browser. The issue seems to be with your browser.

[Lizzie5EFE]

Hi, did you solve this? I have the same issue, viewing images on my documents and putting them into indesign they are white squares.

[Ton Frederiks]

That may be caused by an InDesign option when Placing the file.

Make sure Options are turned on and check Show Import Options.