A white box shows the artboard when exporting a png

New Here ,
Mar 04, 2021 Mar 04, 2021

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Hello,

Even when the transparent option was checked, a white box actually appeared in the browser showing the artboard after exporting the logo to png.

Capture3.JPG

. I have tried other ways to export with the same result. It looks transparent before it is exported. Please offer suggestions? Perhaps there is a simple solution. Also, I have noticed I may need to update drivers with Illustrator. Could this affect exporting pngs?

 

Capture2.JPG

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Bug , Import and export , Performance

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correct answers 1 Correct answer

Community Expert , Mar 16, 2021 Mar 16, 2021

Shows as transparent in my browser. The issue seems to be with your browser.

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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Impossible without seeing your file.

Are you sure it's not a browser setting that put white behind everything?

And this browser is also up to date?

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New Here ,
Mar 05, 2021 Mar 05, 2021

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Here is a png transparent graphic shown in the browser exported from Illustrator that is using the settings to be transparent. It is exported without a background, yet the artboard is showing when placed in the browser. The browser is up to date.  Would there be a browser setting that would insert or delete white behind everything?  Or is there an extra step to check in Illustrator 2021 for transparency?

Csdre.JPGsdfsx.JPG

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Community Expert ,
Mar 05, 2021 Mar 05, 2021

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And you are sure there is no object in the file?

Can you upload both the PNG and the AI file to Dropbox or the like?

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Please see attached.

Untitled-1.png

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New Here ,
Mar 16, 2021 Mar 16, 2021

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The .ai file did not upload, yet it was a similar file size. 

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Community Expert ,
Mar 16, 2021 Mar 16, 2021

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Shows as transparent in my browser. The issue seems to be with your browser.

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Community Beginner ,
Sep 01, 2022 Sep 01, 2022

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Hi, did you solve this? I have the same issue, viewing images on my documents and putting them into indesign they are white squares.

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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That may be caused by an InDesign option when Placing the file.

Make sure Options are turned on and check Show Import Options.

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