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Acrobat PDF File Format is having difficulties. Bad parameter.

Explorer ,
Mar 02, 2023 Mar 02, 2023

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Does anyone know why Adobe illustrator is suddenly giving me this message on files... preventing my saving them...? ANyone else had this recently? It has only happend since yesaterday....

 

Screenshot 2023-03-02 at 10.00.45.png

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi all,

 

Thank you for your patience! We have tried to fix this issue in our Pre-release build 27.4. Please go to the Pre-release section of Creative Cloud, install the 27.4 version, and share your observations with us.

SrishtiBali_0-1679550432467.png

 

If you haven't subscribed to the Pre-release program yet, click here to subscribe. 

 

Regards,

Srishti

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correct answers 1 Pinned Reply

Adobe Employee , Mar 23, 2023 Mar 23, 2023

Hi @Bombcrater,

 

Thank you for sharing your feedback and concerns regarding the latest version of Illustrator. We understand how frustrating it can be when a bug persists even after updating the software. We apologize for any inconvenience this may have caused.

 

Regarding the pre-release version, it is available for all users. However, the latest version, v27.4, is currently being rolled out in phases and is only available to users in certain countries. We apologize for any confusion cau

...

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New Here ,
Mar 14, 2023 Mar 14, 2023

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I can agree with that too. I'm not qualified otherwise to help with the actual problem. I can only share what worked in lieu of real help from Adobe. Sometimes you just need something to work so you can complete your job. I hope for all of us Adobe sorts it out.

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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In an attempt to help Adobe tech solve this issue I am including a file that gives this PDF error. The file came from a client so I don't know exactly what version of illustrator it was created in, but I am positive it wasn't the latest. Interestingly, and quite odd, is the fact that the mask on each element is located off the page and does not interact at all with the element. (Don't ask me why.) If I move the mask towards the artwork so there is actually a masking effect, the file is now able to save as PDF. Also, if any one of the two elements is hidden, the PDF file can save. Show both elements, and the PDF is NOT able to save. Feel free to examine the file as i have simplified and removed any elements of copyright.

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Hey Adobe, time to fix this issue!  All of a sudden I can't write PDFs making it rather difficult to submit finalized print projects to clients!  Nothing has changed in my workfrlow vs. any previous projects and symptoms are exactly like described by others.

 

defaultd8as9pw52wgy_0-1678811637453.png

 

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Hi @Round_Earther check the post from @Jason28801687x83l - Our team found that the problem lies in text that should be converted to outlines or in corrupt clipping masks. 

 

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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But according to reports on Uservoice it can also be caused by Opacit masks.

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Well that doesnt ring true does it?  If this was due to 'corrupt' elements then these 'corrupt' elements should also affect older versions of Illustrator which appears they don't.  Furthermore what is the point of having to convert text to outlines just to save our files, losing the funtion of editing to text test is not an acceptable solution?!

 

If you look back over the years this and the other problem I am having (copy and paste intermitantly not working in Illustrator) has been around before.  What ever happened to beta testing..... oh yes retailers ship the saftware now and allows us, the customer, to do it for them when its supposed to be a stable release.  This is why we are seeing updates at least once a week now.

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New Here ,
Mar 14, 2023 Mar 14, 2023

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I had the same problem today, and what solved it for me was to convert all types to paths (Type > Create Outlines). No more "bad parameter" after this.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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All of my text is outlines and I am still gettign this error. 😞

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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@default3yuanbog7w9w see above it can also be caused by masks.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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How can I remove masks, when it is complex art that I didn’t create? I risk modifying the art incorrectly.

Best Regards,
<removed personal info - use caution when replying via email with automatic footers>

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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You simply cannot.

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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@default3yuanbog7w9w  It's a process of elimination. First duplicate the file, then start deleting layers or objects and trying to save as pdf until you find the culprit. Use the Layers Window and show all the sublayers (make sure to uncheck "Show Layers Only" in the Panel Options). Depending on the artwork itself, you can probably recreate it by another method that is not opacity masks.

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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We should not be using workarounds because Adobe has launched yet another version of Illustrator which is ridden with bugs. This is the tail wagging the dog.

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Hi I didn't remove the masks, just clicked into them and moved them around a bit and then exited the mask. Then I saved and it worked

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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This is not an acceptable solution, losing all text editablity in an illustrator file is not what we should be doing, it is not what the software was designed to do.

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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Hi @Bombcrater nobody is saying this is the solution - but it is a workaround until Adobe can address this. The other viable alternative is to simply roll back one version until a permanent solution is announced.

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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OK I must have been mistaken when I read many comments saying that outlining text and deleting opacity masks was the solution.

 

I agree those actions are not acceptable and we should not be doing anything that puts us at a disadvantage.

 

This has been reported several times before the latest version was released today, seems like Adobe are in no rush to resolve it, I bet they won't be as slow to collect the next month's subscription.....

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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Again, if it's negatively affecting you in this great a manner - based on your responses, I would revert back to the last version which did not have this issue and continue on until a solution is presented. The issue has been noted, people have upvoted and posted on the UserVoice site, so piling comments on this thread isn't pushing the needle forward.

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New Here ,
Mar 22, 2023 Mar 22, 2023

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I have just posted a message to explain how I found a wy to save as a pdf. 

To summerise it si due to opacity mask when they matching each over.

So adobe support finally (after spending 2 hours by phone) ask me to use the 2022 illustrator version (!)

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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Hi everyone - see this post on Illustrator User Voice (Bugs). Add your comments and upvote the issue:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46382371-acroba...

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Is there a solution for this yet? Seems to be a global bug that alot of people are getting. Mine started today. Saving as a standard PDFX/4 is impossible on most files - using 1,2 works at the moment. Illustrator files wihtout unchecking the compliant PDf box will not save either.

 

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Hi, see my comment below - it may help!

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Same issue here for around 3 files so far over the last few weeks. 

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New Here ,
Mar 16, 2023 Mar 16, 2023

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POSSIBLE SOLUTION:

I managed to export the PDF finally after opening the mask and moving it around a bit and then exiting the mask. Then I saved it and it worked.

 

 Screenshot 2023-03-16 090422.png

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