Adobe Express generated SVG QR codes cause Illustrator to crash

[carln90164570]

Does anyone else have issues with Adobe Express generated QR codes causing Illustrator to crash?

Using the Express QR code generater if I download as SVG and then open that file in Illustrator, the app seems to struggle to deal with it. Sometimes it will let you start editing then crashes, sometimes it crashes on first mouse click. Tried one today - managed to adjust the QR code colour and get to the export selection screen, but then the app crashed while trying to export. Then every time I reopened the file, the first mouse click caused it to crash.

It's not the first time this has happened, it seems to really struggle every time I open Adobe Express QR codes in Illustrator. 😐

I'm using the latest version of Illustrator (January 2024, 28.2) on Windows 11.

👍

[Monika Gause]

Do you also have InDesign? Then I would suggest You use that for QR codes.

The ones generated in Express are just bad. If you want to clean it, try this: https://youtu.be/KQUrluJ5CU4

[carln90164570]

Thanks, am giving that a try. 🙂👍

[Anubhav M]

Hello @carln90164570,

We understand that encountering technical issues can be frustrating. I tried replicating this behavior on my end but could not do so. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3T2ZCTb) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/49hc0Ve). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

Thanks,

Anubhav

[Monika Gause]

Hi Anubhav,

the QR codes generated by Express are a mess. Could you perhaps talk to the team and maybe they can come up with a better solution?

[Anshul_Saini]

Hi @Monika Gause,

Thank you for bringing up the issue with the QR codes generated by Express. We've logged a bug regarding this matter, and our product team is currently investigating it. They are aware of the concern and are working on improving the SVG files exported from Express into Illustrator.

We appreciate your attention to detail and your valuable feedback. If you have any further questions or suggestions, please feel free to share them with us.

For anything related to Adobe Express, you can contact @Amitej S.

Best regards,

Anshul Saini

[Michael23332870vhuv]

It is October 2025, this post is from Feb 2024, and this is still a problem.

I have this issue on at least 2 machines...

And the best minds at Adobe can only come up with linking a FAQ article (not specific to this issue, just a general crash fix).

I can't even get to the point of issuing a crash report, illustrator just hangs on launch or import...

[The Brand Brew]

Yes, same issue. Interested in a fix. 

[Monika Gause]

Did you watch the video I posted above?

[The Brand Brew]

Yes, I saw it. This is what I did in the past, however, now the QR code file will not even open in Illustrator. It immediately crashes the software.

[Monika Gause]

Can you share your code? I just generated one and could open it just fine in Illustrator.