Participant

Question

adobe illustartor CC 2018 crashing while saving.

Forum|Forum|8 years ago
December 21, 2017
5 replies
3257 views

Dear Support

my operating system is macOS High Sierra.

im using adobe illustartor CC 2018

the application crashed while i was trying to save my work. there were no error messages, only the application just closing. the application generated a very long crash report. the below are only small contects of the crash report:

Process: Adobe Illustrator [356]

Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier: com.adobe.illustrator

Version: 22.0.1 (22.0.1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Illustrator [356]

User ID: 501

Date/Time: 2017-12-20 15:01:41.806 +0400

OS Version: Mac OS X 10.13.2 (17C88)

Report Version: 12

Anonymous UUID: B618FE3D-4D28-3560-87AB-D1CE82DC977B

Sleep/Wake UUID: E356311D-0550-4942-8A32-3CAB923756B8

Time Awake Since Boot: 12000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000040dedeadbec0

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

before i tried resinstalling the application and even reinstalled the MacOS but still didnt solve the crash issue.

Your support in this matter is highly appreciated.

This topic has been closed for replies.

W

wwexler

Participant

I'm having the same problem with illustrator 2018, but i have not upgraded to high sierra. I'm on regular sierra. any thoughts?

Monika Gause

Community Expert

wwexler schrieb
I'm having the same problem with illustrator 2018, but i have not upgraded to high sierra. I'm on regular sierra. any thoughts?

Please create your own new thread. It's impossible to help multiple people with individual issues on the same thread.

But first check if installing a printer and saving to local harddisk solves your issue.

A

ArtPartners

Participant

I'm having what seems to be nearly the exact same issue. I'm saving to a Windows server network share, and I see the problem appear with any AI file that I try. I'm able to do an initial save of the file, but then it's typically the second time that I save the file it will give me a "Cannot save to this filename. Please save the document with a different name or in a different folder". Strangely, if I do "save as" and leave the file name as is, then select to replace, it will allow me to save and begin the save process...until it terminates with this crash:

Process: Adobe Illustrator [1052]

Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier: com.adobe.illustrator

Version: 22.0.1 (22.0.1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Illustrator [1052]

User ID: 502

Date/Time: 2017-12-22 11:56:14.502 -0600

OS Version: Mac OS X 10.13.2 (17C88)

Report Version: 12

Anonymous UUID: 090347C6-7663-E3DF-C141-1D39A798D604

Time Awake Since Boot: 4300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000040dedeadbec0

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

Saving locally to the primary drive seems to be unaffected. This only happens when saving to the server-hosted network drive.

Trying to look for options for resolutions, but I really only see suggestions to "disable the cloud syncing". Has this worked for others? And what does this refer to? How to you do it?

Monika Gause

Community Expert

You all know that there are serious issues with High Sierra when saving to remote volumes, right?

MacOS High Sierra 10.13.2 causing Finder crash |Official Apple Support Communities

macOS High Sierra 10.13.2 - Finder issues when copying files in mounted shares - Jamf Nation

A

ArtPartners

Participant

Thanks, Monika.

So, I'm curious what your perspective is on this. Are you suggesting that the problem lies squarely in Apple's court and that a High Sierra user's best option is to wait and hope that Apple pushes out an OS update that resolves the issue? Or are there other worthwhile workarounds that someone can offer? I'm trying to get a sense of what my various options are so that my productivity doesn't continue to be hampered.

Thanks.

L

lwdesigns

Participant

I have the same issue and doing some searching on the internet it looks like so do a number of other people.

My set-up is similar to yours, AI 2018 on MacOS 10.13, problem begun immediately after upgrade to MacOS 10.13 and CC2018 (forced to upgrade to 10.13 because CC2018 would not install current versions on the slightly older version of Mac OS X 10.10 that I was running before the update).

I also have a Windows 10 machine running CC 2018 that does not have the same problem and I did not have this problem on AI2017 and Mac OS X 10.10.

Monika Gause

Community Expert

lwdesigns schrieb
My set-up is similar to yours, AI 2018 on MacOS 10.13,

Which file system?

Just days ago there was one thread in which the issue could be solved by getting out of the Cloud synching.

Can you please post details?

L

lwdesigns

Participant

Hi,

I get the same problem on three different filesystems: APFS on system volume; HFS on secondary data volume and also on network drive using CIFS. No cloud sync enabled and it wouldn’t apply for the CIFS volume anyway.

Problem seems to be related to safe saves in that a tmp file is left behind. This tmp file is actually the saved ai file so I’m guessing that Illustrator crashes when trying to delete the original file before renaming the temporary file. The original ai file is held open after illustrator crashes and can’t be deleted, moved or renamed, suggesting that Illustrator still had the file open when it crashed, only way to resolve the file being held open is to restart the MAC (a logoff may work too, I’ve not tried).

I’m not sure if this is a problem introduced by AI 2018 or by MacOS 10.13. I still have AI 2017 installed so I can test whether the problem happens in that. Whichever it is, it’s an AI specific problem as no other applications seem to have the same problem.

Monika Gause

Community Expert

Does this happen with all files?

EVen newly created simple files?

Which options when saving?

Is a printer connected and turned on?

Which fonts are used? Font amangement?

Where do you save files? Is this a watched folder? A synched folder? an iDisk (or whatever Apple calls their new toy?)

A

akbars56493990Author

Participant

crash happens when im working on multiple files and saving them. after i finish with first and second files, its not crashing but after trying to save the third file or after, its crashing.

due to my work, i have deal with many files and work one them daily.

i save my files simply by clicking on menu and save. the file in saved at desktop.

the printer is connected and its on.

i dont use fonts much. mostly working on graphics and drawings.

Monika Gause

Community Expert

Which file system is set up in your High Sierra. Apple has messed with that a lot. And has introduced some kind of cloud synching or whatever. Please describe how your system is set up.

Apple's new file system and the new Cloud synching has some threads in this forum dedicated to it.

Bottom line: don't use it.

mcsousah

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Hi akbars56493990

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