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Adobe Illustrator cc 2019 "not enough memory (RAM)" issues running on Mac Pro

Forum|Forum|7 years ago
October 17, 2018
37 replies
60934 views

I just installed the latest version of Adobe Illustrator cc 2019 and after running the app for about 2-4 hours I begin to get this error message "not enough memory (RAM)", followed by a crash! I'm running on a Mac Pro latest OS - version High Sierra (10.13.6) with quad 1866 MHz DDR3 ECC. I've never experienced this issue prior to the upgrade and I ran the last version of Illustrator on the exact same computer -- I have since added a secondary Scratch Disk (external drive - currently all I have), and the issue has yet been resolved.

Any assistance would be greatly appreciated!

Thank you,

Mark Savage

Bug

This topic has been closed for replies.

Correct answer AshutoshChaturvedi

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

Show previous replies

A

Anton Mapmaker

Participant

+ 1 on my Windows10

i7-7700 CPU @ 3.60 GHz

16 GB RAM, 64-bits

GTX1050

T

thekg

Participant

+1 on my machine as well! Going back to 2018 - hope this is resolved soon.

cMP

dual x5690

64gb RAM

GW Georg

Participant

The same on my iMac!

iMac (Retina 5K, 27-inch, 2017)

3,4 GHz Intel Core i5

16 GB 2400 MHz DDR4

Radeon Pro 570 4096 MB

macOS Mojave

nycreate

Participant

Same issue on W10.. Error saying can't finish previewing then not enough memory... task manager showing around 50% ram in total being used..

B

byKareemKing

Participant

Had to go back to the 2018 Version. Even smaller documents eventually run out of memory.

O

OddB

Known Participant

Same issue. File size has no bearing on the memory error. And it's impossible to revert to a useable version of Illustrator using Creative Cloud.

Please get this issue fixed.

E

erind32884987

Participant

To revert back to an older version in creative cloud. Just click the arrow next to the illustrator app in creative cloud > manage > other versions > than click install on the version you want. Hope this helps

O

OddB

Known Participant

Many, many thanks.

jeromevadon

Known Participant

Same problem here on a Win10 plateforme (i7/GTX1080/64GoRam!!)

E

Elliott Scobell

Participant

Mine has occasionally displayed this message a couple of times now, but just by closing the application and re-opening it, seems to solve it, (just incase re-installation doesn't work for you)

J

Joanna_Thond

Participant

Use the previous 2018 version. The only solution for now.

Get Outlook for iOS<https://aka.ms/o0ukef>

johnw16845083

Participant

When Is this going to be fixed this is ruining my schedule

E

erind32884987

Participant

Same problem for me. I can not work more than 5 minutes without a memory error and some files won't even open. My only solution is to use previous version until adobe can solve the problem.

AshutoshChaturvedi

Community Manager

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.

We are currently investigating this issue and tracking it on our UserVoice portal.

New update (v23) crashes Illustrator consistently with Can't finish previewing – Adobe Illustrator Feedback

Please subscribe to the UserVoice link to get inbox notification to updates. Meanwhile please continue to work with 22.1 if the error message is frequent.

H

hafake58

Participant

Another issue I am having with Illustrator v23 is with the pallets. I am working with 2 monitors, the left is my iMac the right is a thunderbolt. I have the illustrator main window on the left (iMac monitor) and all of the pallets/panels I need set up on the right thunderbolt monitor. Every so often the pallets just suddenly blink from the right monitor over to the left, obscuring my entire workspace. So I have to click in the workspace dropdown and reset the current workspace. When it resets, the drawing I have been working on switches to outline mode. So I then need to hit "command-Y" to switch it back to preview mode. This has happened several times.