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Adobe Illustrator crashes opening a file.

Forum|Forum|7 years ago
August 4, 2018
8 replies
26448 views

Just installed CC 2018 (4 times) and every time it crashes when I open a file. Anyone else experiencing this, have a solution (I've removed it, removed preferences, restarted, logged out and in again. Then proceed to get a crash report message every time. Please help.

Correct answer Srishti Bali

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

Srishti Bali

Correct answer

Community Manager

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

J

J.J.91.13

New Participant

I had this exact issue. Happenned following a couple of Windows 10 system updates. Re-installed Illustrator and CC completely with no fix. Tried the GPU work around. The error kept saying it was 'exceptional access error'.

Turns out changing my default printer to Windows Print to PDF solved it!

First solution - change your default printer ! If I had known this instead of trying everything else, I would have saved 2 days. Hope this helps.

D

defaultzramiquldjfj

New Participant

Thanks, this worked for me after trying everything else,, Adobe really need to fix this problem

W

WickedSarah

New Participant

There are solutions where changing the printer works, however when I go to edit the printer preferences Illustrator crashes just like when trying to open a file...any thoughts?

Monika Gause

Adobe Expert

Check the printer setup in your system.

Which system is it?

What kind of printer do you use?

M

mortenr928566

New Participant

I'm having the same issue. Turning off 3D acceleration either in app or in Nvidia settings as described does not work. Trying to open any .ai file within Illustrator causes a crash.

M

mortenr928566

New Participant

So.... About that printer thing. I eventually climbed down from my presupposed-knowledge-tree and switched the default printer. And it worked!

But why would that be a problem for Illustrator? It seems to me that this is something that Adobe should look into and "fix" in a future update. It doesn't make sense that Illustrator should check for printer already at open project.

Monika Gause

Adobe Expert

Illustrator stores information about the printer in the file (and yes, new documents are also based on existing files), that's what the "Done" button in the "Print" dialog is all about. When Illustrator opens a file, it checks if the printer is still there. And yes, Illustrator shouldn't crash. But it does.

J

josephl28522225

New Participant

This doesn't fix it at all for me...

Monika Gause

Adobe Expert

This is a long thread. Please tell us your exact issue, your setup (system and Illustrator version) and what you already did to address the problem. Please create a new thread.

A

AMDphreak

New Participant

I discovered the source of the problem.

@michalf63166855 said turning off GPU rendering did the trick for him. This is a workaround, not a diagnosis. The real problem is settings within the GPU settings app released by the manufacturer of the GPU architecture. For an nVidia card, modify the 3D settings for Illustrator in the nVidia Control Panel. I had enabled some 3D enhancements for all of my programs and games in the Global Settings. This caused a problem with Illustrator, so I had to specifically disable these for the Illustrator executable.

Manage 3D settings > Program Settings > Select a program to customize > Adobe Illustrator (illustrator.exe)

-> Change all settings to the default settings for the card. If you changed the "Global Settings", the "Program Settings" must be reverted to what they were prior to your modifications of the Global Settings. Every Program Setting that can be set to "Application Controlled" needs to be set to "Application Controlled".

These two changes fixed the problem for me:

~Anti-aliasing mode: Application controlled

~Vertical sync: Use the 3D application setting

The "default printer" problem makes zero sense. No programmer would ever check for a printer during a file read. A does not imply B.

@Adobe you need to fix your GPU code to handle the error and give a helpful message, instead of crashing the program.

Monika Gause

Adobe Expert

AMDphreak schrieb
The "default printer" problem makes zero sense. No programmer would ever check for a printer during a file read. A does not imply B.

That might be the case.

But in the recent 10 years or so we have discovered on the forums in countless threads that an unavailable printer can ineed cause issuess and connecting a printer or setting up a PDF printer can solve them. It's not the only cause of crashes on opening a file, but it's definitely one of them.

Srishti Bali

Community Manager

Hi Robert,

We have been waiting for your response to this query. Kindly update the discussion if the issue is resolved. If not, please share a few more details like:

Operating System(Exact Version of Windows or MAC)

Is it happening with a particular file? If yes, would you mind sharing your file?

Thanks,

Srishti