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iamdougal
Participant
July 10, 2019
Answered

adobe illustrator cs5 15.0.2 update link is broken

  • July 10, 2019
  • 4 replies
  • 13155 views

I tried to use the automatic update feature for my AI CS5 installation.

It can't upload the update automatically.

I should be able to manually download the update here, but the download link is broken.

Adobe - Illustrator : For Macintosh : Adobe Illustrator 15.0.2 Update - All Languages : Thank You

The requested URL /pub/adobe/illustrator/mac/cs5/AdobeIllustrator_15.0.2.dmg was not found on this server.

I contacted Adobe support and they said to post it here and the problem will be solved.

Bets?

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Please help. I've spent 40 min on chat with adobe and they keep sending me to support community group. So frustrating! I still have CS5 illustrator that I purchased and I'm trying to update. I'm on Mac OS Monterey. What/how can I do it! Not the most savvy on the downloads/updates. Thank you!!!

     


    CS5 will not run on Mac OS Monterey and support for CS5 ended back in 2014.

    Either find a way to downgrade your Mac OS to Catalina or older or you'll need a Creative Cloud subscription.

    https://helpx.adobe.com/support/programs/adobe-support-policies-supported-product-versions.html#Gold

     

    4 replies

    L
    Lou Kash
    Participating Frequently
    March 6, 2020

    For the record, here's the place to start searching for the original download links:

    https://supportdownloads.adobe.com/product.jsp?product=27&platform=Mac

    https://supportdownloads.adobe.com/product.jsp?product=27&platform=Windows

    From there you click yourself through to the respective page for the update you want to download.

    The actual download will eventually fail with a "404 Not Found" error page, but it will also disclose the original download URL like "http://download.adobe.com/pub/adobe/illustrator/mac/cs5/Setup.dmg".

    That's the URL you want to paste into the https://web.archive.org search field. Then in the search results you can click e.g. on the date where it says "Saved 1 time June 8, 2016." and that's all. (Hey, June 8 is incidentally my wife's birthday! 🙂

      aa85997735
      aa85997735
      Participant
      March 6, 2020

      Lou_Kash, thanks for the suggestion. Unfortunately, for seome reason archive.org doesn't have the stand alone CS5. It's only have the updater file.

      L
      Lou Kash
      Participating Frequently
      March 6, 2020

      I'm not aware of any full standalone installer. I got mine from the installation DVD that I have purchased back in the day. It's just the built-in updater that's broken (apart from a bunch of minor bugs on Mac OS El Capitan), hence my need for manual updaters.

       

      There may have existed a downloadable trial version, however. If that was the case, it might be also still available via archive.org

      L
      Lou Kash
      Participating Frequently
      October 24, 2019

      Download here:

      https://web.archive.org/web/20160608193818/download.adobe.com/pub/adobe/illustrator/mac/cs5/Setup.dmg (update 15.0.1)

      https://web.archive.org/web/20160608181841/download.adobe.com/pub/adobe/illustrator/mac/cs5/AdobeIllustrator_15.0.2.dmg

        aa85997735
        aa85997735
        Participant
        March 6, 2020

        Same issue here. Would it be possible to send me the link to downoad the CS5 for Windows?

        T
        Test Screen Name
        Legend
        March 6, 2020

        Only customer service can do that. But it seems they won’t. 

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          July 11, 2019

          Iamdougal, sorry you are facing errors when applying the 15.0.2 update for Illustrator CS5.  What error do you receive when you attempt to apply the update through the update manager?   What Adobe software, and versions, were previously installed on this computer?  Finally, what operating system are you attempting to install Illustrator CS5 on?

          P
          patrikh35999775
          Participant
          October 6, 2019

          Hi Jeff, I have same problem. I update MAC to Mojave and try from menu of Illustrator CS5 to download updates. Manager starrt and shows around 750Mb of all bundle CS5 collection is awailable. I start it, but after downloading it sent error message, that is not possible to finish download and instal. I try manualy go to adobe page, locate file AdobeIllustrator_15.0.2.dmg, it looks that exist like update, but the link is broken and is impossible to download this update. Can Adobe fix it , please?

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          October 6, 2019

          You have to contact Customer Care to get the update. In case the software is not already registered to your account, you will have to show proof of purchase in order to get it. Adobe changed policies this year, so this is the only way to get it. http://helpx.adobe.com/contact.html

          Besides that it's likely that CS5 will not run on Mojave.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          July 10, 2019

          Customer Care are the only ones who can help you with this.

          In order to get older versions you need to make sure that the version is associated with your account. If it isn't, you need to present proof that you licensed it. Then they can make it available to you.

          I
          iamdougalAuthor
          Participant
          July 11, 2019

          You mean the same people who refused to help me by phone, email, and chat and told me to post it here?

          They say the only way to get help on CS5 products is to post it on this forum?

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          July 11, 2019

          I have alerted staff.

          They have changed the policies, so only staff can help. Sorry for that.

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