adobe illustrator scratch disks not change

[Polo Freitas]

I have a problem in illustrator with mac os monterey, I change the scratch disk to another ssd, but after restarting illustrator it goes back to Startup, even in Secondary, it goes back to None, has anyone had this problem? or solved? thanks

you can see here the capture:

https://grafikartes.com/video/ilus.mp4 

[Anubhav Majumder]

Hello @Polo Freitas,

Sorry to hear about this experience. I would request you to grant Illustrator Full Disk Access by following the steps shared in this article and checking if it helps: https://support.avast.com/en-in/article/allow-mac-full-disk-access/#pc.

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

[Polo Freitas]

Thanks for the support, but it didn't work.
I uninstalled everything, did a clean install, Full Disk Access and it doesn't fix the chosen disk.

I just have this problem with illustrator, it's very curious...

[Anubhav Majumder]

Hello @Polo Freitas,

Thanks for getting back. I would request you try running Illustrator under the root user account and share your observations.

Looking forward to your response.

Regards.

[Polo Freitas]

Remains the same, even in root mode, thanks for the help.

[Anubhav Majumder · Accepted solution]

Hello @Polo Freitas,

Thanks for confirming that. Kindly check if the secondary SSD is formatted to macOS extended as that is the only supported file system for setting up a scratch disk in macOS.

You may reformat a disk by following the steps shared in this article: https://support.apple.com/en-in/guide/disk-utility/dskutl14079/mac.

Looking forward to your response.

Regards.

Note: Marking correct for visibility.

[Elsa306100140398]

I'm glad I found this article after I erase my external disk I can change my disk in Illustrator successfully. Thanks for help