adobe illustrator scratch disks not change

Community Beginner ,
Jul 30, 2022 Jul 30, 2022

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I have a problem in illustrator with mac os monterey, I change the scratch disk to another ssd, but after restarting illustrator it goes back to Startup, even in Secondary, it goes back to None, has anyone had this problem? or solved? thanks

you can see here the capture:

https://grafikartes.com/video/ilus.mp4 

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Performance , Sync and storage

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hello @Grafikartes,

 

Sorry to hear about this experience. I would request you to grant Illustrator Full Disk Access by following the steps shared in this article and checking if it helps: https://support.avast.com/en-in/article/allow-mac-full-disk-access/#pc.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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Thanks for the support, but it didn't work.
I uninstalled everything, did a clean install, Full Disk Access and it doesn't fix the chosen disk.

I just have this problem with illustrator, it's very curious...

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello @Grafikartes,

 

Thanks for getting back. I would request you try running Illustrator under the root user account and share your observations.

 

Looking forward to your response.

 

Regards.

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Community Beginner ,
Aug 06, 2022 Aug 06, 2022

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Remains the same, even in root mode, thanks for the help.

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hello @Grafikartes,

 

Thanks for confirming that. Kindly check if the secondary SSD is formatted to macOS extended as that is the only supported file system for setting up a scratch disk in macOS.

 

You may reformat a disk by following the steps shared in this article: https://support.apple.com/en-in/guide/disk-utility/dskutl14079/mac.

 

Looking forward to your response.

 

Regards.

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