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Adobe Illustrator tools not working

Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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It seems like the hand tool gets stuck. It's not the space bar i'm sure. I cannot use any of the tools. Even i select them and moving to the screen after clicking them, the cursor becomes a hand icon again and useless. Please help me. I cannot use my Adobe Illustrartor. Ekran Resmi 2023-11-13 16.11.26.png

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correct answers 2 Correct answers

Community Expert , Nov 13, 2023 Nov 13, 2023

@Champagne DVyne  schrieb:

OMG same problem in photoshop. Does Adobe have an online help desk?


 

They do.

https://helpx.adobe.com/contact.html 

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Community Beginner , Nov 13, 2023 Nov 13, 2023

Edit2: They did it like they do in the "it crowd" 🙂

"Have you tried tried turning it off and on again?"

I haven't restarted my mac for a long time and voila! it did work!

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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edit: uninstall and install again is not working either. 

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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OMG same problem in photoshop. Does Adobe have an online help desk?

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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@Champagne DVyne  schrieb:

OMG same problem in photoshop. Does Adobe have an online help desk?


 

They do.

https://helpx.adobe.com/contact.html 

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Edit2: They did it like they do in the "it crowd" 🙂

"Have you tried tried turning it off and on again?"

I haven't restarted my mac for a long time and voila! it did work!

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