Adobe Illustrator was running perfectly on my computer yesterday, but today it suddenly stopped work

Forum|Forum|1 year ago
July 2, 2024
6 replies
1030 views

Adobe Illustrator was running perfectly on my computer yesterday, but today it suddenly stopped working. It hangs on startup, and despite trying everything possible to fix it — including updates, a hard reset of my PC, uninstalling and reinstalling the program, and even trying different versions — it still won't open. I have also noticed that it's pinned to the taskbar but doesn't respond when clicked.

Windows

This topic has been closed for replies.

Correct answer Monika Gause

yes yesterday

i have installed some fonts

8 GB is not a lot of RAM.

So probably the fonts you installed, threw you off the rails. With 8GB you have to close anything else in order to even launch Illustrator. Most probably when you uninstall those fonts, it might work again.

If you want to work safely, get more RAM. At least 16 GB, more is better.

A

amanuel_6448

Participant

I encountered the same issue 8 months ago, for both adobe illustrator and after effects, and i had to resort to photoshop and later i started using adobe 2014 cc(portable) but it wasnt as functional as the normal version, then suddenly 3 months ago it started workng again. And last night i encountered the same issue and was using the portable version this morning, then i got desperate and uninstalled a font i installed 2 days ago, and now its working again, i hope it keeps working ..... inshallah

Srishti Bali

Community Manager

Hi @ashok29740623aagr

I apologize for the performance issue. As Monika correctly pointed out, the recommended RAM for Illustrator is 16 GB. For more details, please refer to this page.

Regards,

Srishti

Monika Gause

Community Expert

So you have updated to version 2024 now?

Which system is it?

Which hardware specifications?

Can you try and boot into Safe Mode and then run it?

A

ashok29740623aagrAuthor

Participating Frequently

I've been using the 2022 version for the past nine months without any issues. However, starting yesterday, I've encountered a problem. I've tried running it in safe mode, but that didn't help.