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Adobe Illustrator was running perfectly on my computer yesterday, but today it suddenly stopped work

New Here ,
Jul 01, 2024 Jul 01, 2024

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Adobe Illustrator was running perfectly on my computer yesterday, but today it suddenly stopped working. It hangs on startup, and despite trying everything possible to fix it — including updates, a hard reset of my PC, uninstalling and reinstalling the program, and even trying different versions — it still won't open. I have also noticed that it's pinned to the taskbar but doesn't respond when clicked.Screenshot 2024-07-02 104124.jpg

 

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Adobe
Community Expert ,
Jul 01, 2024 Jul 01, 2024

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You could try the Adobed Cloud Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

The Cleaner tool is similar to uninstall/reinstall, but not quite the same It has a special BAT file that can usually fix problems.

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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Please post Illustrator related queries on the Illustrator Forum, this one is dedicated to Photoshop. 

Screenshot 2024-07-02 at 09.34.02.png

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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Hi , I've moved your post from the Photoshop forum to the Illustrator forum where you are more likely to get help with your issue.

Dave

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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So you have updated to version 2024 now?

Which system is it?

Which hardware specifications?

 

Can you try and boot into Safe Mode and then run it?

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New Here ,
Jul 02, 2024 Jul 02, 2024

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I've been using the 2022 version for the past nine months without any issues. However, starting yesterday, I've encountered a problem. I've tried running it in safe mode, but that didn't help.

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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In your other thread you wrote that you have 8 GB of RAM. That is not sufficient.

 

What happened yesterday? Did you install an additional font? Or a plugin? Updated the system? Something else?

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New Here ,
Jul 02, 2024 Jul 02, 2024

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yes yesterday 

i have installed some fonts 

 

 

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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8 GB is not a lot of RAM.

So probably the fonts you installed, threw you off the rails. With 8GB you have to close anything else in order to even launch Illustrator. Most probably when you uninstall those fonts, it might work again.

 

If you want to work safely, get more RAM. At least 16 GB, more is better.

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