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joenapp19
Participating Frequently
October 2, 2015
Answered

After installing El Capitan, right click does not work in Illustrator.

  • October 2, 2015
  • 37 replies
  • 37875 views

After installing El Capitan, right click does not work in Illustrator. Works in Photoshop. I've restarted with no luck. Seems minor but turning into a serious productivity issue.

Anyone else having this issue?

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    Hello,

    We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

    If you do not see the patch right away

    1. Go to Adobe Creative Cloud application
    2. Click on the Gear icon on the top right
    3. From the menu select “Check for App Updates”

    Regards,

    Ashutosh Chaturvedi

    37 replies

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    AshutoshChaturvedi
    Community Manager
    AshutoshChaturvediCommunity ManagerCorrect answer
    Community Manager
    December 1, 2015

    Hello,

    We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

    If you do not see the patch right away

    1. Go to Adobe Creative Cloud application
    2. Click on the Gear icon on the top right
    3. From the menu select “Check for App Updates”

    Regards,

    Ashutosh Chaturvedi

    P
    pettedemon
    New Participant
    December 1, 2015

    Thanks!

    Finally... after 6 months!!!

      T
      TommyStayFresh
      New Participant
      November 20, 2015

      Works great! Thanks!

      B
      BryanJWatson
      New Participant
      November 20, 2015

      +1 for kdsi‌'s fix working.

      OSX 10.11.1 - Illustrator 19.1.0

      X
      xmgincca
      Known Participant
      November 20, 2015

      Glad it's working for everyone. Just doing my small part sharing the solution from @display:none from this post below:


      Permissions Fix for right click problem in El Capitan and Adobe Illustrator

      It's crazy to see this issue still persisting but hope a permanent fix will come from Adobe soon.

      nicolasc36482117
      nicolasc36482117
      New Participant
      November 19, 2015

      Tanks a lot !!!

      Tested, and fixed.

      Thx thx thx

      nicolasc36482117
      nicolasc36482117
      New Participant
      November 18, 2015

      Same bug. (OS updated).

      2 screens -> bug

      1 screen -> it's ok for right-click

      Adobe becomes really shitty, and unprofessional.

      (Sorry for my english.)

      X
      xmgincca
      Known Participant
      November 18, 2015

      @everyone, there are (at least) 2 band aids to this issue that work. I have tried both and now prefer the 2nd option below.

      The first fix is thanks to @james pageau* for coming up with the automator fix described here:

      Re: El Capitan update seems to have broken my right click just in Illustrator.... Any help would be appreciated

      The second fix is thanks to @display:none* for coming up with a much simpler elegant band aid from this post:

      Re: El Capitan update seems to have broken my right click just in Illustrator.... Any help would be appreciated

      (*I don't read the entire forum so I'm sorry if I didn't attribute it to the original poster of these band aids)

      Hope these steps can help explain the Permissions Fix:

      Step 1: quit Adobe Illustrator (19.1.0 as of this post)

      Step 2: go to your Library folder in the Finder by holding down the Option key while clicking on the View menu like this:

      Step 3: once the Library window is visible, go to the Preferences folder and click on Adobe Illustrator 19 Settings folder and look for the WSMgrCfg folder

      Step 4: move the FILE (not folder) inside the WSMgrCfg folder with the same name to the trash. Keep the empty folder there.

      Step 5: right click the WSMgrCfg folder and click on Get Info (or select the folder and press Command + i)

      Step 6: in the Sharing & Permissions section at the bottom, change the Privilege option for your user "___ (Me)" from Read & Write to Read only

      Complete: Now when you open Illustrator next, it cannot save a new WSMgrCfg file in the WSMgrCfg folder and you should now get your right click back in Illustrator on El Capitan.

      As @display:none notes: "Just remember to change it back to 'Read & Write' once Adobe gets around to publishing a fix..."

      Hope this helps.

        abepe
        abepe
        New Participant
        November 18, 2015

        I can confirm the second fix by kdsi brings back right click functionality on a second display.

        AmandoB
        AmandoB
        New Participant
        November 18, 2015

        It's been 2 months since this issue was raised - Adobe should be embarrassed for not even responding. I assume at least half the users are for business, meaning they use the product daily, at a loss of productivity, an addition of stress, and feeling completely failed and ignored by Adobe. Even a "hey, we're working on this, we know it's an issue and annoying, but we'll check in soon to provide an ETA or status update." is better than - did you try wasting hours of your day reinstalling your operating system, adobe and then finding out it was all for nothing. Thanks

        M
        MonicaMP
        Known Participant
        November 18, 2015

        Indeed Armando. Adobe keeps investing resources on iPad apps nobody uses instead of solving current problems on the most used software by pros.

        No wonder so many people are moving to Affinity software for design work, at least on OSX.

        T
        TommyStayFresh
        New Participant
        November 17, 2015

        Anyone find a fix to this dual monitor issue yet?

        abepe
        abepe
        New Participant
        November 12, 2015

        Same issue for me.

        Illustrator CC 19.1.0 on MacBook Pro (Retina, 15-inch, Late 2013) with 27" Thunderbolt Display, OSX El Capitan 10.11.1

        Right click is not working. It works fine when using only the laptop screen.

        From other posts it sounds like re-installing OSX clean doesn't work and not using an external monitor isn't a solution.

        M
        MonicaMP
        Known Participant
        November 11, 2015

        Same problem here. No right click with external monitor. I closed the lid of my macbook and it works but I lose a monitor and the machine gets a few degrees hotter.

        It's been weeks since this was reported. Again Adobe ignoring the needs of their customers.

          Larry G. Schneider
          Larry G. Schneider
          Community Expert
          November 11, 2015

          What OS and version are you running? If El Capitan, there are reports of an Apple update to 10.11.2 available which has helped some people.

          M
          MonicaMP
          Known Participant
          November 11, 2015

          I'm on the latest public release which is 10.11.1

          10.11.2 is still in beta and only available developers.

          Apple Seeds Third OS X 10.11.2 El Capitan Beta to Developers - Mac Rumors

          ians19291818
          ians19291818
          New Participant
          November 10, 2015

          5 weeks since original post and no response from Adobe

          Incredible! I am sure their billing department is way quicker to respond...

          If you mainly work on your external monitors, closing the laptop cover gives back right click functionality. (At least for me).

            puja soto
            puja soto
            New Participant
            February 18, 2016

            Having same issue. Some of the menu items don't appear when they are on one monitor and then when I drag them (like transparency menu) the options appear on the other monitor.??!! Not letting me pick font size options either and several other menu items. Frustrating

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