cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0
Upvote

AI CC 2015 crashes during loading/open files

slam629
Contributor ,
Nov 11, 2017 Nov 11, 2017

Every time I load/open or even using a simple brush almost for sure AI crashes (and doesn't save anything) even though there is only a tab open.

I'm workin on Win 7 OS

303
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe

Explore related tutorials & articles

replies 3 Replies 3
latest latest Jump to latest reply
Larry G. Schneider Community Expert
Community Expert ,
Nov 11, 2017 Nov 11, 2017

Do you have the service pack 1 installed?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
slam629
Contributor ,
Nov 11, 2017 Nov 11, 2017
In Response To Larry G. Schneider

I don't know I have to see. Could you please tell me the path to check it ?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
jane-e Community Expert
Community Expert ,
Nov 11, 2017 Nov 11, 2017
LATEST
In Response To slam629

Check this Microsoft help page to find your Windows version:

https://support.microsoft.com/en-us/help/13443/windows-which-operating-system

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Learning Resources for Illustrator
Getting started with Illustrator
Open in a new window
Learn from video tutorials
Open in a new window
What is new in Illustrator
Performance enhancements in Illustrator
Open in a new window
Crash on launch and known issues
Illustrator is crashing on launch
Open in a new window
Fixed issues
Known issues
Open in a new window
Fonts and Typography in Illustrator
Getting started with fonts in Illustrator
Open in a new window
FAQ and Troubleshooting tips
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices