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AI CC 2015 crashes during loading/open files

slam629
Contributor ,
Nov 11, 2017 Nov 11, 2017

Every time I load/open or even using a simple brush almost for sure AI crashes (and doesn't save anything) even though there is only a tab open.

I'm workin on Win 7 OS

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Larry G. Schneider Community Expert
Community Expert ,
Nov 11, 2017 Nov 11, 2017

Do you have the service pack 1 installed?

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slam629
Contributor ,
Nov 11, 2017 Nov 11, 2017
In Response To Larry G. Schneider

I don't know I have to see. Could you please tell me the path to check it ?

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jane-e Community Expert
Community Expert ,
Nov 11, 2017 Nov 11, 2017
LATEST
In Response To slam629

Check this Microsoft help page to find your Windows version:

https://support.microsoft.com/en-us/help/13443/windows-which-operating-system

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