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A
Anonymous
July 31, 2019
Question

AI crashes when trying to save a file

  • July 31, 2019
  • 2 replies
  • 254 views

When you try to overwrite a file, it crashes. When trying to save as, it won't.

What could I do to deal with the problem?

    This topic has been closed for replies.

    2 replies

    Jacob Bugge
    Jacob Bugge
    Community Expert
    July 31, 2019

    陆渝天,

    Are you sure you have a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper)?

    A
    Anonymous
    August 2, 2019

    You can contact with me through this email address. Really need you help

    2019-07-31 23:16 GMT+08:00, Jacob Bugge <forums_noreply@adobe.com>:

    Jacob Bugge created the

    discussion

    >

    "AI crashes when trying to save a file"

    >

    To view the discussion, visit:

    https://forums.adobe.com/message/11191923#11191923

    >

    Monika Gause
    Monika Gause
    Community Expert
    August 2, 2019

    If you want individual support, please contact Adobe Customer Care via this link:

    Contact Customer Care

    Mike_Gondek10189183
    Mike_Gondek10189183
    Community Expert
    July 31, 2019

    Does this happen on all files, or just one? Make sure you are logged into the Adobe Cloud app.

    Tray save as and turn off PDF compatible.

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