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rebekahu45337177
New Participant
February 21, 2024
Question

.aid file disappeared when trying to open

  • February 21, 2024
  • 1 reply
  • 1210 views

Illustrator recently crashed on me so I navigated to the correct data recovery folder but when I went to open the file it crashed illustrator again and the .aid file disappeared on me. Is there anything else I can do to recover the file or find the missing .aid file?

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    1 reply

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    February 22, 2024

    Hello @rebekahu45337177,

    We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3I6I7Lx) and checking if it helps? If the problem persists, kindly share the file (https://adobe.ly/3I9kcLi) so we can check it on our end.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    R
    rebekahu45337177Author
    New Participant
    February 22, 2024

    Thank you for responding. I already navigated to the data recovery folder, opened it, and upon opening Illustrator crashed again and deleted the .aid file. Therefore I cannot show a file since I cannot find the file. I was wondering if there were any solutions to get the file back?

    A
    A30174012abpa
    Known Participant
    July 9, 2024

    Hello @rebekahu45337177,

    Thank you for providing the information. Unfortunately, if the AID file is lost and Illustrator cannot recover your project, the files cannot be retrieved. I acknowledge that this situation may not be ideal. To avoid such issues in the future, please consider actively saving multiple copies of your work.

    Feel free to contact us if you have any further questions or require assistance. We're here to assist you.


    Thanks,
    Anubhav


    I have the same issue now, my windows PC has been updated, with unsaved Illustrator files, in the meantime Illustrator has updated too, so when I opened Illustrator it didn't recover the files I went to the recovery folder and tried to open an aid file and the program opened to the home page and the file disappeared, I copied the other files and tried several times but they all disappeared, I still have most of the aid files, what could I do not to lose these files?

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