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New Participant
February 21, 2024
Question

.aid file disappeared when trying to open

  • February 21, 2024
  • 1 reply
  • 1210 views

Illustrator recently crashed on me so I navigated to the correct data recovery folder but when I went to open the file it crashed illustrator again and the .aid file disappeared on me. Is there anything else I can do to recover the file or find the missing .aid file?

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1 reply

Community Manager
February 22, 2024

Hello @rebekahu45337177,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3I6I7Lx) and checking if it helps? If the problem persists, kindly share the file (https://adobe.ly/3I9kcLi) so we can check it on our end.

Looking forward to hearing from you.

 

Thanks,

Anubhav

New Participant
February 22, 2024

Thank you for responding. I already navigated to the data recovery folder, opened it, and upon opening Illustrator crashed again and deleted the .aid file. Therefore I cannot show a file since I cannot find the file. I was wondering if there were any solutions to get the file back?

Community Manager
July 10, 2024

Please see the attached, I have tried to open it on another computer, and
it did open correctly (here I am using Illustrator Beta, and on the other
Illustrator 24)

Kind regards

 

[personal information removed by moderator]


Hello @A30174012abpa,

It seems the file did not come through in the attachment. Would you mind sharing a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can check it on our end?


Looking forward to hearing from you.

 

Thanks,

Anubhav