.aid file disappeared when trying to open

Forum|Forum|1 year ago
February 21, 2024
1 reply
1210 views

Illustrator recently crashed on me so I navigated to the correct data recovery folder but when I went to open the file it crashed illustrator again and the .aid file disappeared on me. Is there anything else I can do to recover the file or find the missing .aid file?

This topic has been closed for replies.

A

Anubhav M

Community Manager

Hello @rebekahu45337177,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3I6I7Lx) and checking if it helps? If the problem persists, kindly share the file (https://adobe.ly/3I9kcLi) so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

R

rebekahu45337177Author

New Participant

Thank you for responding. I already navigated to the data recovery folder, opened it, and upon opening Illustrator crashed again and deleted the .aid file. Therefore I cannot show a file since I cannot find the file. I was wondering if there were any solutions to get the file back?

A

Anubhav M

Community Manager

Please see the attached, I have tried to open it on another computer, and
it did open correctly (here I am using Illustrator Beta, and on the other
Illustrator 24)

Kind regards

[personal information removed by moderator]

Hello @A30174012abpa,

It seems the file did not come through in the attachment. Would you mind sharing a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can check it on our end?

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded