An unknown error on illustrator?

New Here ,
Sep 17, 2022 Sep 17, 2022

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2022-09-17 (1).png2022-09-17.png

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New Here ,
Sep 17, 2022 Sep 17, 2022

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Illustrator preferences and other tool bars won't upload and when I try to exit the program, it always pops up unknown error

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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Is this a fresh installed version?

Can you try and reset the preferences? This will erase all your settings. https://helpx.adobe.com/illustrator/using/setting-preferences.html

Did you already click on the "More Infos" link in the error window? What does it say?

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New Here ,
Sep 17, 2022 Sep 17, 2022

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it said mulltiple things like update drivers 2022-09-17 (2).png

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New Here ,
Sep 17, 2022 Sep 17, 2022

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ok, it worked thank you

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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Good to hear that it worked. Can you perhaps tell us what exactly could solve it? That would help other people who have the same issue.

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