• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

An unknown error on illustrator?

Community Beginner ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

2022-09-17 (1).png2022-09-17.png

TOPICS
Bug

Views

111

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 17, 2022 Sep 17, 2022

Is this a fresh installed version?

Can you try and reset the preferences? This will erase all your settings. https://helpx.adobe.com/illustrator/using/setting-preferences.html

Did you already click on the "More Infos" link in the error window? What does it say?

Votes

Translate

Translate
Community Beginner ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

Illustrator preferences and other tool bars won't upload and when I try to exit the program, it always pops up unknown error

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

Is this a fresh installed version?

Can you try and reset the preferences? This will erase all your settings. https://helpx.adobe.com/illustrator/using/setting-preferences.html

Did you already click on the "More Infos" link in the error window? What does it say?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

it said mulltiple things like update drivers 2022-09-17 (2).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

ok, it worked thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 17, 2022 Sep 17, 2022

Copy link to clipboard

Copied

LATEST

Good to hear that it worked. Can you perhaps tell us what exactly could solve it? That would help other people who have the same issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines