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Any way to stop the "Generative AI" prompt from popping up?

Contributor ,
Oct 17, 2023 Oct 17, 2023

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EDIT: since it seems this might legitimately be a bug, I recommend seeing see my latest post on this thread for a Uservoice request someone else has created. If you're still experiencing this issue, please go to the Illustrator Uservoice forum and upvote/support that post.

I'm guessing this is just a bug or an inescapable prompt with the new program updates, but in the off chance ... Is there any way to get this "Generative AI, now in Illustrator!" to permanently go away? I've run through it with the "Go!" option multiple times, and I've even fiddled around with generating stuff, but it still shows up multiple times a day as if I haven't. It keeps popping up over parts of files I'm working on and interrupting me. I think it's been 3-5 times today alone. Resetting preferences (or not resetting them) makes no difference. I'm using Illustrator 28.0.

 

Illsutrator stoooooooop.png

 

 

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Bug , Performance

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Adobe
Community Expert ,
Oct 17, 2023 Oct 17, 2023

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Not quite sure if it helps, but you may try to disable the "Show Rich Quick Infos" option in the general section of the application preferences.

 

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Contributor ,
Oct 17, 2023 Oct 17, 2023

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Thanks for the reply - I did have tool tips disabled. I can try enabling/disabling again to see if that helps. Sometimes my preferences do turn on rich tool tips even when the normal Show Tool Tips is off, and I can't alter it without enabling them overall first.

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Contributor ,
Oct 18, 2023 Oct 18, 2023

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I have confirmed that adjusting Tool Tips does not affect this. Normal Tool Tips and Rich Tool Tips are both off, and it interrupted again today after several minutes working in the program, inconventiently right under my cursor.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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This is incredibly annoying and no amount of adjusting preferences makes it go away. Adobe, please stop spamming your PAYING users with ads for features they never asked for.

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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A thousand times this. I am SO tired of in-app ads interrupting my workflow. If I want to know about new features, it's not while I'm working on something else. I go to YouTube for that. Every time I get interrupted with some Clippy-esque prompt to try some new feature (while still dealing with performance and quality of life bugs that are decades old) it makes me want to throw my computer across the room. 

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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YES! THIS! 
Adobe, do not commodify paying users and spam them with ads. 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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@Niet beschikbaar  schrieb:

YES! THIS! 
Adobe, do not commodify paying users and spam them with ads. 


 

Did you already update to the current version ?

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New Here ,
Apr 08, 2024 Apr 08, 2024

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NO. Obviously. Nor do I want to. Christ on a bike! every time I do I have to upgrade the OS or I am losing features that I like because some tool at adobe deems that it belongs in a different app.  e.g. the 3D tools that were in the last few itterations of Photoshop. F adobe. Extortion artists.

 

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Explorer ,
Aug 29, 2024 Aug 29, 2024

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I'm so tired about genenrative ai spams by adobe. why we should see unwanted ads even we pay for products?

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Community Expert ,
Aug 30, 2024 Aug 30, 2024

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@Ultimatebeetle  schrieb:

I'm so tired about genenrative ai spams by adobe. why we should see unwanted ads even we pay for products?


 

Please show a screenshot of the "ad" you are referring to.

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Funny how you put ad in quotes as if there isn't an entire thread here about people experiencing the same advertisement for the gen ai product

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Community Expert ,
Aug 30, 2024 Aug 30, 2024

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There are a lot of things people call "ad". So can you please show us how your looks like?

There is a box that has instructions how to use it, there is a blue box that appears and there is the contextual menu bar. And there are people who basically call all of these "ads"

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Please Monika, or anyone else who's trying to defend Adobe...

NOBODY asked for an AI helper in any of your apps so the promotions of your new features, to the eyes of people that uses this for work, are ALL ADS. 

A LOT OF PEOPLE asked you to get rid of bugs that are there since decades ago. 

You should start do create two different Creative Suite, one for children, full of your "toys", full of "ads" or mandatory prompt to use AI, and another for people who use this FOR A REAL JOB that is stable, not flagged with disruptive, unuseful and continuous updates.  

I really hope a class action will destroy your monopoly sooner or later. 

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Adobe Employee ,
Oct 24, 2024 Oct 24, 2024

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Hello @enricob25662099,

I am sorry to hear about your experience. The popup to try out new features should only appear the first 2 times. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/4e5kRLk) and checking if it helps?

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

Looking forward to hearing from you.

 

Anubhav

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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@enricob25662099  schrieb:

Please Monika, or anyone else who's trying to defend Adobe...

 


 

That was a question. That thing with the ? after the words.

Because getting rid of them can call for different measures depending what exactly it is and in which version. 

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Explorer ,
Oct 26, 2024 Oct 26, 2024

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Here is the ads in creative clouds desktop that I don't want to see at all. and lots of gen ai things in software 😄

2.png1.png

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Community Expert ,
Oct 27, 2024 Oct 27, 2024

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LATEST

That's on the homepage, right? 

To the top right there is a little button "Hide suggestions" (whatever it says in your language)

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Engaged ,
Oct 20, 2023 Oct 20, 2023

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Please upvote this bug report, if it seems like the same problem:
https://illustrator.uservoice.com/forums/601447/suggestions/47366600

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Contributor ,
Oct 20, 2023 Oct 20, 2023

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Thanks for the response. I believe I did already upvote that post; looks like this is giving a lot of people trouble! However, it seems their complaint is different than mine, just for the same AI Generator prompt. While they mention that the prompt does not permanently go away, their issue is that it locks up their File - Open options on their Mac. My complaint is about the prompt itself reocurring multiple times a day, usually right under my cursor and interrupting my workflow. Since I am on Windows 10, I do not have a Mac to see if I can replicate the problem this user is facing.

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New Here ,
Nov 03, 2023 Nov 03, 2023

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I think I got it to turn off by unchecking, "Enable Content Aware Defaults" from the settings-general preferences.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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That will only turn off default cropping of images, default freeform gradient stops, default puppet warp handles.

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New Here ,
Jan 04, 2024 Jan 04, 2024

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I disabled "Show Rich Quick Infos" and "Show Tool Tips" and "Enable Content Aware Defaults" then restarted Illustrator. The pop up is finally gone. I hope it stays that way.

 

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Explorer ,
Nov 03, 2023 Nov 03, 2023

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This is quite annoying and i too want this gone. I've "tried it out" and it still pops up, mostly when using the move tool

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Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

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Hello @howlaman,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://adobe.ly/3SpJTgY).
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may save a backup of these settings from the location mentioned in the article. 


If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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