Known Participant

Question

Application freezes on Copy and Paste

Forum|Forum|7 months ago
June 9, 2025
2 replies
1823 views

It takes too long for me to copy and paste objects in Illustrator. and not in all files, but some specific files are revealed; there is too much time spent copying and pasting, and there is one problem displayed when I open the file. I've shared some screenshots of the errors with you below.

Abhishek Rao

Community Manager

Hi @Deep Agheda,

Thanks for the update! Could you please confirm the version of Illustrator you're currently using and share your operating system details? Also, do you remember which version of Illustrator was used to originally create the affected file?

To rule out any user account-specific issues, please try testing the same file in a new local admin user account and let us know if the issue still occurs. Here’s how you can create one:
Mac – https://adobe.ly/3ZST8sY
Windows – https://adobe.ly/4mYBH4q

Also, it would be really helpful if you could share a short screen recording showing the slowness and the steps you’re performing when the issue appears. Feel free to upload a sample file to any public cloud sharing service (Google Drive, Dropbox, etc.) and post the link here. If the file is confidential, you can send it via DM on the community by clicking on my name > Message.

Looking forward to your reply!

Abhishek

D

Deep AghedaAuthor

Known Participant

Hello, @Abhishek Rao
I've attached a video of the issue with hanging while copying and pasting. Another problem message appears upon opening the file. Please review the video and file mentioned below.

OneDrive Link mentioned below.

ADOBE ILLUSTRATOR ERROR

Abhishek Rao

Community Manager

Hi @Deep Agheda,

Thanks so much for sharing the file and the video.

I was able to download the file, but I'm encountering the same error message on my end while trying to open it. Just to narrow this down a bit: were you previously able to open this file without issues, or did this problem start recently?

I've shared the file with the team for further investigation and will keep you posted as soon as I hear back from them.

Appreciate your patience in the meantime!

Abhishek

Ton Frederiks

Braniac

It looks like you reported a similar problem in March, did you share the files with Adobe as mentioned in the message?

D

Deep AghedaAuthor

Known Participant

Yes! I already shared in March. But this is a fresh file with the same error. I've shared another file with you.

However, there are uploading errors shown. The file cannot be uploaded as an attachment. Please check and let me know what I should do to share it with you.

D

Deep AghedaAuthor

Known Participant

ERROR

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