Inspiring

Question

Arrow keys dismiss File menus on mac os

Forum|Forum|3 years ago
December 2, 2022
8 replies
2948 views

This is getting really annoying

lately illustrator save/link/finder menu dialogues get dismissed when using the arrow keys. example Open File, opens the finder dialogue window, i click on a folder, i press arrow keys to navigate around folders but instead the menu closes.

same things happens when trying to rename in the name field. example, Save. finder menu comes up, i put the cursor in the name, say i want to navigate to the start of the name field, i press command+left arrow. menu closes.

this doesn't happen on other adobe apps i use - photoshop and indesign.

help?

Bug

This topic has been closed for replies.

B

bretonb80955479

Participating Frequently

Same thing here in Adobe After Effects after I updated to ventura.

Monika Gause

Community Expert

@bretonb80955479 schrieb:

Same thing here in Adobe After Effects after I updated to ventura.

You might want to post that to the After Effects forum. https://community.adobe.com/t5/after-effects/ct-p/ct-after-effects?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

D

djohansen

Participant

Occuring on Ventura13.3 with Bridge 13.0.3 and Photoshop 24.3 for me. April 2023

guillaumer74442949

Participant

It happen in Audition too, no fix atm ?

lhoocue

Participant

This happens in latest version of Bridge as well, on M1 Mac running Ventura.

Anshul_Saini

Community Manager

Hi @mecdos,

Sorry for the delayed response. This seems like unexpected behavior. Would you mind running the app in safe mode and checking if the same behavior is happening? Also, would you mind turning on Accessibility Keyboard (on-screen keyboard for macOS) and checking which keys are getting pressed when menu dialogues are getting dismissed?

Please share your observation with us. We'll be looking forward to your response.

Thanks,

Anshul Saini

M

mikeb65043651

Participant

Usine the Accessibility Keyboard causes the same error. Impossible to navigate quickly and has a negative impace on the speed with which I can edit and manage files. I am having this issue in Premeire Pro 23 and PS 24.0.1 on Ventura 13.2

M

mikeb65043651

Participant

Can't edit my typos: *Using. *impact

Mylenium

Legend

This is a bug in Ventura indeed. It happens in After Effects and Premiere Pro just as well. Using the arrow keys and a few other rarely used special keys knocks out file dialogs. The way I understand it (not a Mac guy, I only read about this stuff) it has to do with Apple's new quick navigation not being compatible with Adobe apps (or vice versa if you prefer).

Mylenium

Kevin Stohlmeyer

Community Expert

I have the latest Illustrator build on MacOS Monterey (12.5.1) and am not expericing the same issue using the arrow keys to move through the menus and submenus nor the issue with using cmd+arrow in the save dialog.

It sounds like it might be a Ventura issue. Illustrator has not released a Ventura based version yet so there may be some bugs.