Participant

Question

Art board keeps switching to landscape

Forum|Forum|2 years ago
March 12, 2024
16 replies
4143 views

I've never come across this issue before. When clicking on an art board that is 1080x1920, the art board switches to landscape. This isn't specific to this project. Happens with new documents as well. Any help would be greatly appreciated.

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Rudolph PratherAuthor

Participant

I've ended up uninstalling AI and clearing all previous settings and then reinstalling. Seems to have fixed the issue for the time being.

L

li15C2

Known Participant

I have the same issue. I reset the prefrences and I thought it helped but it didn't. Later, I reset my computer, deleting everything (I had to do it with no relation to the problem) and the problem still occures.

I

Impressive_Gazelle5C70

Participant

I've been having exactly the same issue, My artboards just randomly change orientation. It's very frustrating

S

subs323336422mh8

Participant

After updating my software, I recently encountered an issue with artboards. The artboards were automatically shifting from portrait to landscape or vice versa. Although it wasn't a big deal for me to make the necessary changes, I can understand how dealing with hundreds of artboards could be a major inconvenience. This issue has been causing me quite a headache.

Artboard_issue_1.zip

Ton Frederiks

Community Expert

Here is another mention of this problem and a link to a UserVoice bug report:

https://community.adobe.com/t5/illustrator-discussions/art-board-keeps-switching-to-landscape/m-p/14494001

Ton Frederiks

Community Expert

Also check this UserVoice report:

https://illustrator.uservoice.com/forums/601447/suggestions/48122324

Monika Gause

Community Expert

Which system is it?

Does it happen. to all projects? Also newly made ones?

Does it happen after rebooting the system and resetting the preferences?

C

Camaron0101

Participant

Illustrator keeps switching my artboard to landscape on it's own without me doing anything. One moment its portrait, then Illustrator switches it to landscape. VERY ANNOYING.

Ton Frederiks

Community Expert

Which OS are you using?

Anshul_Saini

Community Manager

Thanks, are there other apps/utilities running simultanuously (or in the background)?

Can you try to run Illustrator without other apps?

A way to do it would be to start up your Mac in safe mode:

https://support.apple.com/en-gb/guide/mac-help/mh21245/mac#:~:text=Turn%20on%20or%20restart%20your,Boot”%20in%20the%20menu%20bar.

Hello Everyone,

We understand the frustration that technical issues can bring, and we truly appreciate your patience in this matter. Our product team has made efforts to replicate the issue without success. To further investigate, could you please provide the following details

System Report (for macOS / Windows)
Illustrator System Info (found under Help > System Info)
A screen recording showcasing the exact workflow when encountering this problem. Please upload this information to a platform like Google Drive, Dropbox, or any other preferred service and share the public link with us here.

We greatly value your cooperation and assistance in resolving this issue.

Thanks,

Anshul Saini

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