Artboard display issue in Illustrator 2020 v24.1.2 on macOS 10.15.4

Question

Hi - When I open or create more than 1 document in illustrator I have a display problem. The first doc is fine, but the others will only display in a quarter of the workspace, (and the workspace is red). If I try to draw anything it doesn't appear where I want it (picture 3)
 
I'm running OS 10.15.4 on iMac
Illustrator 24.1.2.
 
An adobe rep helped to completely uninstal and re-install but that didn't help the situation, he then put me in another queue, which I've been in for 4 hours.
 
Any help would be appreciated

{Renamed by MOD}

user4762560 · Accepted Answer

I think I fixed it. I turned off GPU performance.

Ashutosh_Mishra · Answer

Hi there,

Sorry to hear about your experience. We're glad that you were able to find the solution and thank you for sharing it here. It'll help other users as well for sure.

In addition to this, I'd recommend resetting the preferences of Adobe Illustrator. You may follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps you out.

Regards,

Ashutosh

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