Attributes box - pasting in URL issue

Forum|Forum|1 year ago
December 16, 2024
1 reply
350 views

Having an issue in Illustrator. Creating a shape in Illustrator and trying to make it a hyperlink for final PDF export. I open the Attributes box but can't paste in url address needed. I can manually type in to URL box but can't paste long URL address straight in to it.

A

Anubhav M

Community Manager

Hello @alfie_5516,

I'm sorry to hear about the trouble you're having with Illustrator. Would you mind confirming the version of the OS/Illustrator, if you have any clipboard managers enabled, and if Illustrator behaves this way with all files so I can better assist you?

Looking forward to hearing from you.

Anubhav

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alfie_5516Author

New Participant

Hi Anubhav,

Illustrator 29.0.1. OS - Sequoia 15.1.1.

Don't think any clipboard managers operating.

This action has worked smoothly before but just can't seem to easily copy and paste URL in to relevant box.

Thanks, Alfie

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Anubhav M

Community Manager

Hello @alfie_5516,

Thanks for sharing the details. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/403BF1G) and checking if it helps?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

Also, try running Illustrator under Safe Mode (macOS) and under a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

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