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salochin48
salochin48
Known Participant
September 10, 2009
Answered

Background disappears when saving to PDF

  • September 10, 2009
  • 8 replies
  • 49073 views

Mac OS 10.4.11 Acrobat Pro CS4 - Saving an A4 file from Illustrator (or InDesign) with a complete colour background to PDF leaves out the background - see attachment. Even if I remove all the elements in the file and save it still leaves out the background. I have tried several resolution settings in the PDF dialog window, used spot plus CMYK colours and flattened before saving to PDF. Never had this problem with previous version of Illustrator/Acrobat, I have also posted this in the Acrobat Forum as I am unsure which program is the offender.

      This topic has been closed for replies.
      Correct answer TommyTwoBrains

      And now you've convinced me.


      This is the solution:

      Acrobat > Preferences > General > Accessibility...

      ...at the top: "Replace Document Colors" toggle off...

      Worked for me anyway - the symptoms are the same.

      I inadvertantly set it this way when trying to find a method by which I could change the background colour from the default grey; then, for one reason or another, forgotten what I'd done.

      Hope this helps other people as daft as me.

      8 replies

      A
      Awais29378880h8tb
      New Participant
      April 12, 2023

      sir mu backgrounf vamish after saving ai file in illustator plz help me i have 2017 cc version of adobe illustator

       

      Monika Gause
      Monika Gause
      Braniac
      April 13, 2023
      quote

      sir mu backgrounf vamish after saving ai file in illustator plz help me i have 2017 cc version of adobe illustator

       


      By @Awais29378880h8tb

      Please create a new thread in this forum.

      And answer the following questions:

      - what kind of background is it? A picture you placed? SOmething in Illustrator?

      - when does it vanish? directly after saving? Or when you re-open the file?

      - oes it vanish in Illustrator or in some other application?

      J
      Jasper222818227968
      New Participant
      December 16, 2021

      I had the same issue. Was to do with accessability in preferences.

      T
      thompsonr@uncw.edu
      New Participant
      June 25, 2020

      Thanks for your help on this is was driving me up the wall. My file would open online correctly but would not open on my version with the backgrounds.  You are a life saver.

      Jacob Bugge
      Jacob Bugge
      Inspiring
      September 11, 2009

      salochin,

      Have you considered reinstalling Acrobat?

      W
      Wade_Zimmerman1
      Inspiring
      September 11, 2009

      here does not seem to be anything wrong and I have yet to see a image

      of this file as it is displayed on his screen with the missing

      background.

      and nor do I recall this being a problem before the update and I

      cannot believe that there is no one here or anywhere ese hat has never

      encountered this problem if it actually was an

      issue.

      he OP has to show us the problem in order for this to be believable!

      P
      Printer_Rick
      Inspiring
      September 10, 2009

      File: Open the native AI with Acrobat, tell me what you see.

      P
      Printer_Rick
      Inspiring
      September 10, 2009

      A few other things to try:

      When you open the AI in Acrobat, open the Layers panel on the side. Are any hidden?

      If the background is a spot color - in Acrobat, Advanced: Print Production: Output Preview: Does the spot color appear as white in the color list?

      Back to AI. Double click on the spot color swatch. type in "PANTONE 327 C", hit enter. Double click swatch again, pull down to "Book Color" in Color Mode. Save as AI, enable PDF compatibility, then open the AI again in Acrobat.

      P
      Printer_Rick
      Inspiring
      September 11, 2009

      Larry - played around in Advanced>Print Production>Output Preview with no success.

      Printer_Rick - opened AI saved with a preview with Acrobat (in AI I do not normally save with preview so it shows just text telling me so) and got the same no show background.

      No info shown in Acrobat layers so assume must be hidden.

      See attachment 4 for Advanced>Print Production>Output Preview to see the P327 spot colour clearly shown, I thought this may be just for the horizontal stripes rather than the background so removed stripes in AI and saved to PDF again and it still showed the spot colour as being there.

      Changed the swatch to Book in AI and assume you mean by 'enable PDF compatibility' to save as a PDF which I did with no change to missing background.


      Interestingly if you look at my attachment 5 of a saved PDF of the front cover of this brochure visual you will see that the green P327 background is shown. The only difference is the fact that this background does not cover 100% of the document page.


      salochin48 wrote:

      No info shown in Acrobat layers so assume must be hidden.

      Native AI with PDF compatibility always displays layers in Acrobat. On the left side of window in Acrobat, control or right click and go to Layers icon. It looks like two pieces of paper stacked.

      I fall else fails, maybe you need to save a copy and expand the artwork. I'm not sure what's causing your problem.

      PrepressPro1
      PrepressPro1
      Braniac
      September 10, 2009

      You may need to make the bleed area of the Artboard bigger. What is it currently set to. Make the bleed larger then the object which is bleeding. This is under File>Document Settings>Bleed and View Options. I have had this happen with a couple of files with background images and I just increased the bleed.

      salochin48
      salochin48Author
      Known Participant
      September 10, 2009

      Jacob - the green background is already an A4 rectangle (210x297mm) the same size as the document.

      Luke - The background layer has the print box ticked to allow it to print (see atttachment) and the spot colour is PANTONE 327CVC, shortening the name did not have any effect.

      PrepressPro1 - the artboard (document) is set at A4 (210x297mm) with no extra bleed as the background has no bleed. However I then put a bleed of 8mm in the 'Document Setup' even though the document has no (green) background bleed - it is still missing the background in the subsequent saved PDF.

      Bit of a bugger.

      Luke Jennings
      Luke Jennings
      Inspiring
      September 10, 2009

      Is overprint preview turned on in Acrobat?

      Luke Jennings
      Luke Jennings
      Inspiring
      September 10, 2009

      Is the background on a layer that has been set to not print?

      Is the background in a spot color with a long name?

        Jacob Bugge
        Jacob Bugge
        Inspiring
        September 10, 2009

        salochin,

        What if you just create a rectangle with a fill in the back and use that as background?

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