Participant

Answered

Blank what's new/ tooltip window on Illustrator UI

Forum|Forum|4 years ago
June 21, 2021
18 replies
18172 views

I cannot get rid of the blue box that appears under the Lightbulb icon and it's blocking me from doing my work on the Illustrator. Please let me know if you know how I could get rid of the box!

Moderator Note: Merged several threads, as they're all the same problem. Please note @jac96229111 , @Federico5CA0 , @defaultmd6ewtejy5jy - you will find your threads here!

{Renamed by MOD}

Performance

Correct answer Srishti Bali

Hi all,

We have tried to address this issue in our latest release v25.4.1. Please update Illustrator to the latest version to get this fixed. For more details, please refer to this UserVoice page ( https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43680072-blue-learn-box-won-t-go-away )

Please feel free to reach out if you still need assistance, we'd be hapy to help.

Regards,

Srishti

Show previous replies

O

oded5F95

Participant

Hi all,

I have ran into an annoying graphical bug un Illustrator (see attached image). I have a floating black window from the learn tab that cannot be removed, and that is hindering the other tabs and prevent them from being used. Does anybody else came across this feature? How can I removed it from my workspace?

Thanks!

Srishti Bali

Community Manager

Hi there,

Sorry about this trouble. This is really strange. Could you please share a few more details like:

OS and version of Illustrator
GPU installed on your machine.
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
Does turning off GPU performance (CMD+K > Performance > Uncheck GPU performance) help resolving this issue?

We're here to help, just need more info.

Regards,

Srishti

T

Tim Williams

Participating Frequently

I have a similar problem on my iMac. Except the window is blue. I can find no way of getting rid of it. It obscures important info in the control bar.

S_Gans

Community Expert

I had the same problem and found no actual resolution in any googling. Tried EVERYTHING, reset preferences - Adobe Cleaner/Reinstall, alter prefs (turning off tool tips), etc. Nothing worked.
I finally gave up and moved my panels away from the top of the screen and let them free-float, so I could work. Restarted it a couple of times, to the same problem... and then magically - IT DISAPPEARED!
I have no clue how to suggest what did work - but I can tell you that in my case, patience (and annoyance) prevailed!

@10442445 - maybe you can make a suggestion that's more reliable? I am using MacOS Mojave - plenty of RAM,

Radeon RX 580 8GB.

Adobe Community Expert / Adobe Certified Instructor

Mike_Gondek10189183

Community Expert

I had this issue on Mas OS Catalina.

Click on the lightbulb,

then close the popup window.

D

defaultmd6ewtejy5jy

Participant

Hi, Everyone, I just downladed Illustraitor, on a new mac, and for some reason the "Explore box" won't go away? so I am unable to see my tools.. Its probably me.. But how can I remoive it? Even if I agree the help is empty.

I hope this make sense, Its the Blue box I'm trying to delete..

Thansk Adam

Mike_Gondek10189183

Community Expert

I had this issue on Mas OS Catalina.

Click on the lightbulb,

then close the popup window.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does it appear every time you launch the app? Have you tried resetting the preferences of the app?

This information would help us assist you accordingly. Looking forward to your response.

Regards,

Ashutosh

F

Federico5CA0

Participant

As you can see from the picture, the help speech bubble just will not go away... It just sits there on top of everything else. It only happens within Illustrator.

Do you have any ideas?

Thank you

Federico

Ashutosh_Mishra

Inspiring

Hi Federico,

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does it appear every time you launch the app? Have you tried restarting the app/machine?

I'd request you to please try resetting the preferences of the app & see if it helps. Looking forward to your response.

Regards,

Ashutosh

mujit87920273

Participant

Hi Ashutosh,

Resetting the preferences seems to have done the trick thank you!

For reference I am on macOS 10.15.7
Illustrator 25.3

G

gitman1234

Participant

Has any had an issue with a blue note box opening over pallettes in upper right screen when opening Illustrator 25.3.1? If so, were you able to fix it and if yes, how did you do it?

Thanks in advance,

Dan

Monika Gause

Community Expert

Are you referring to the message box that points out the Learn tutorials?

G

gitman1234

Participant

Most likely...however when I fired illustrator up today to try turning off tool tips, the box was gone 🙂

Thanks for trying to help!

Albeitadrift

Inspiring

I have an issue with the blue tool tip highlight box that appears with new versions to highlight new features, tips, etc. It has appeared unpopulated with text and I cant seem to bypass it/skip it. It has no icnos/marks on it. Restarting illustrator or my mac doesn't change anything. The issue persists.

Just wondering if anyone else has this issue or any ideas?

Any help much appreciated!