Can not open AI file located on the cloud

[Özgür5F95]

I have tried all the ways to open it but I can not manage also can not download at all 

[Özgür5F95]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

[Srishti Bali]

Hi there, 

Sorry to hear about this trouble. I am hopful that the issue is resolved by now. If not, I would request if you could share the document with us.

Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

Regards,

Srishti

[billieztouch]

Hi Srishti,

I having same issue, cant open the ai file from cloud. before 1 hour i still can open it, after restart my pc, i cant open anymore. all cloud files cant open.

here is my link https://shared-assets.adobe.com/link/1538e9a9-a98c-4257-74c1-eb32d42d5ceb

Regards,
Billie Lo

[billieztouch]

My this problem was solved by Adobe support, they remoted my laptop so everything solved.

[rama_ai · Accepted solution]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

Likes

[rama_ai · Accepted solution]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

[billieztouch]

Hi, My AI version is 25.3.1 the latest one, still having this issue.