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Participant
February 25, 2023
Question

Can not open new file in illustrator for mac, I just installed

  • February 25, 2023
  • 1 reply
  • 1964 views

 This is a screenshot how it looks like straight when I open an Illustrator. 

I hope somebody will help me with it 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
February 25, 2023

If you can open the preferences, then there is a quick fix in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/m-p/9227237 

Participant
February 25, 2023

Thanks for your reply. 

I did try to untick but its still the same. 

Do you have any more ideas how I can fix it? 

Participant
February 26, 2023

You could try this: https://community.adobe.com/t5/illustrator-discussions/blank-screen-on-illustrator-on-mac-os/td-p/11161722 


I renamed UXP and CEP folders but it's still the same. 

Home button not working, I can open new folder now but if  I select tool, there is no tool bar on the top. 

Any suggests?

Thanks