Skip to main content
ananggadipa
ananggadipa
Participating Frequently
September 24, 2023
Question

Can't click or open files from Recent Files on startup

  • September 24, 2023
  • 3 replies
  • 674 views

The list of files is there, but nothing happened when I clicked/double-clicked.

I must open the file from the menu File - Open recent files. It's been happening for several months.

I'm on Windows 11. The latest update for both the Windows and Illustrator.

Happening with Premiere and AfterEffects too.

Edit: It's like double-clicking it makes a little bit of movement, like dragging. Which is not, my cursor did not move even for one pixel.

    3 replies

    Y
    Ya Ikou
    New Participant
    July 30, 2025

    I have the exact same issue. Years of this without any kind of fix. 

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 30, 2025

    Hello @Ya Ikou,

    I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator installed, and if Illustrator behaves this way with all files, so we can better assist you?

    Looking forward to hearing from you.

    Anubhav

    Bill Silbert
    Bill Silbert
    Community Expert
    September 24, 2023

    It sounds possible that you have a file association problem. To make sure that all of your Illustrator files with the correct file extension suffix open correctly with Illustrator see: https://www.computerhope.com/issues/ch000572.htm.

    ananggadipa
    ananggadipaAuthor
    Participating Frequently
    September 26, 2023

    No, it is not. When I double-click the .ai (or other Adobe app) file from Explorer it always opens with the correct app.

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      January 1, 2024

      Hello @ananggadipa,

      Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

      If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/48Ey3Vo), so we can investigate this further.


      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

      Andy Tells Things
      Andy Tells Things
      Community Expert
      September 24, 2023

      Have you tried doing a full unninstal/install on them? Also, have you tried moving either the programs or your saved files to a different drive or something like this?

      ananggadipa
      ananggadipaAuthor
      Participating Frequently
      September 24, 2023

      Thanks for the reply. Yes for both. It's more like the click is unresponsive, don't know why.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices