Skip to main content
S
Scott Family Amazeum
Participant
July 17, 2019
Answered

Can't export PNG from Export for Screens

  • July 17, 2019
  • 5 replies
  • 3821 views

Hi everyone,

I can't seem to export any file type from Export for Screens dialog either as an asset or artboard, with a transparent or white background. The entire process seems normal when I try to export a file, but after clicking the Export Asset button, no file ever appears in my selected folder. The Export As... feature seems to be working fine, but I can't export selections or individual assets. None of my settings appear to have changed, but I realize I may just be missing something. I'm using Illustrator 2019 Version 23.0.4. If someone has a suggestion or fix, I would appreciate it!

Thanks!

This topic has been closed for replies.
Correct answer Scott Family Amazeum

Thank you all so much for your help. As it turns out, I did simply overlook a setting. There was no "Scale" setting added under Formats in the Export to Screens dialog box. After I clicked the Add Scale button, I was able to export the asset as usual. I'm assuming it reset in an update and I didn't realize it changed. Sorry, to bother you all when it ended up being a simple solution. I appreciate your willingness to help!

5 replies

C
chrisl41501719
Participating Frequently
July 23, 2019

No worries. When I have free time I come here to learn about any bugs. It's a good habit to keep up with.

C
chrisl41501719
Participating Frequently
July 18, 2019

1. If the art was linked but not embedded then there is no art, only an FPO (for position only) rough representation.

You can try opening it in Acrobat, then go to export - all images to see if the files you're trying to export are attached to the file. If they are, you will have a folder with all the elements. Then you just need to relink and embed them. Then you should have no problem exporting for screens.

2. Not recognizing color profiles or memory issues in converting file to web.

a. Save as an EPS and place in a Photoshop document as a Smart Object. Anything that looks jagged is a low res rough (= no art).

b. Open EPS in photoshop directly and rasterize (as a last resort at 300dpi (I use 400dpi)). If you do this, keep text in your illustrator doc or attach as a smart Object in the PSD file.

3. Unable to select and manipulate design elements.

a. Select an element of the same color and go to Select - Same - color fill. If you don't see objects selected there may be clipping paths and or adjustment layers conflicting.

b. Open in Acrobat and look at your prepress settings. See if there are any warnings.

Hopefully this one will get you somewhere.

There's almost always a work-around if you have the high res version of the art somewhere.

S
Scott Family AmazeumAuthorCorrect answer
Participant
July 18, 2019

Thank you all so much for your help. As it turns out, I did simply overlook a setting. There was no "Scale" setting added under Formats in the Export to Screens dialog box. After I clicked the Add Scale button, I was able to export the asset as usual. I'm assuming it reset in an update and I didn't realize it changed. Sorry, to bother you all when it ended up being a simple solution. I appreciate your willingness to help!

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
July 19, 2019

Thanks for following up. In the future when posting please provide a screenshot of your settings. This saves everyone time including yourself, and gets you a quicker answer.

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
July 18, 2019

We can help better if you post a screenshot of your settings.

Setthe location to your desktop. On mac you can use Command D shortcut to make that location point to desktop.

Please let us know how that works that works.

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
July 18, 2019

If you're on 23.0.4, then you must be on a Mac (it's the most recent version for Mac, whereas 23.0.3 is the most recent version for Windows). I just tested it on Windows, and it's working fine. Maybe some Mac folks here can provide some additional insight.

zeeshan hussainb34083711
zeeshan hussainb34083711
Participant
July 17, 2019

Hi Scott Family Amazeum​,

I have faced same issue whenever i export file from screenshot but there's not genuine asset and i really appreciate if there's anyone who may help both of us.

Thanks,

Illustrator at [link removed by moderator]

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices