Can't move illustrator window on mac ventura

[agatab5527235]

Hi,

I can't move my illustrator window, whenever i click on top bar to move it it shows window of a programe that is underneath it on my desktop. I reinstalled illustrator but it helped for like a second and then it happened again. 

I've updated my mac to ventura and I think it has sth to do with it. Anyone with similar issue?

(video in the attachment)

[Monika Gause]

I can't really see what's happening in your video. Can you please record this using Quicktime?

When you go to View > Application frame: is it turned on or off and does it make a difference when you change that?

[agatab5527235]

Hi, 

I tried it and it fixed a problem for one day but now it started again. Here is another video.

[Anubhav Majumder]

Hello @agatab5527235,

It appears that there may be some interference from other applications causing issues with Illustrator. To troubleshoot this, please try running Illustrator and your browser in Safe Mode (https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac) to see if the issue persists. If the problem does not occur in Safe Mode, it's likely that one of your third-party applications is causing the issue. You may need to selectively disable or uninstall these applications to resolve the problem. Please let us know if this helps, and feel free to reach out if you need further assistance.

Regards.

[Anubhav Majumder]

Hello @agatab5527235,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

[silk-m]

Are you using Stage Manager?. If you're using it, try turning it off.
Applications that do not support full screen on macOS (such as Illustrator and Photoshop) behave strangely in Stage Manager. 
Perhaps, but it seems better not to use the Stage Manager unless full screen is supported.

Note). Maximizing Illustrator, Photoshop, etc. is different from full screen. Bridge is not supported either.