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ericv7841367
New Participant
February 26, 2020
Answered

Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

  • February 26, 2020
  • 32 replies
  • 116911 views

I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

{Renamed by MOD}

    Correct answer Anshul_Saini

    Hi All,

     

    We are sorry for the trouble. I would like to inform you all that a similar issue has been addressed for Mac in Illustrator update along with the latest macOS update, v12.4. I would request you all the update Windows 10 to the latest build and Illustrator to v26.3.1 and share your observation with us. If you are still facing the issue, please share the information asked above. This information will help us investigate the issue further.

     

    Please feel free to reach out. We'd be happy to help.

     

    Thanks & Regards,

    Anshul Saini

     

    #Marking it correct to highlight

    32 replies

    Show previous replies
    A
    asbin
    New Participant
    June 19, 2020

    I'm   also facing same kind of problem

    Monika Gause
    Monika Gause
    Community Expert
    June 19, 2020

    Is this about moving objects with Shift pressed or about having to close Photoshop in order to move your objects?

      N
      Nur Abdul Karim
      New Participant
      August 14, 2020

      yup. for me. cant shift and move with  mouse.

       

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      February 26, 2020

      Hi there,

       

      Sorry to hear about your experience. Is it only happening with Illustrator? Is your Windows 10 and Graphic Card driver up-to-date?
      Please restart your machine in the safe mode and then try to work on the Illustrator. Let us know if you are able to work there properly. Please follow help article https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

      Looking forward to your response.

       

      Regards,

      Ashutosh

      E
      ericv7841367Author
      New Participant
      February 26, 2020

      ! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

        meh67
        meh67
        Inspiring
        August 20, 2020

        Had the same issue but I didn't have Photoshop open, just Indesign. Closing it out didn't work. I had to restart my indesign and Illustrator for it to work. Definitely more buggy since this last update.


        Same thing just happened to me today.

        Was going nuts. Closing photoshop did not help. Selecting different artboards did not help. Closing out and coming in did not - but quitting Illustrator and coming back did.

        Im thinking it might have something to do with the artboards. I wsa copying my artboards by dragging them to the + symbol at the bottom of the artboard panel to create more artboards when it started happening...

        _______

        Illustrator 24.2.3

        MacOS Catalina 10.15.6

        Macbook Pro 16-inch 2019

        2.4 GHz 8-core Intel Core i9

        Memory: 64 GB 2667 MHz DDR4

        Graphics: AMD Radeon Pro 5500MM 8 GB

        Intel UHD Graphics 630 1536 MB

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