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consuelo561
New Participant
April 17, 2017
Answered

Can't move objects any more using arrow keys in Illustrator

  • April 17, 2017
  • 11 replies
  • 172613 views

I just updated Illustrator CC (April 2017 / 2017.1.0 Release / 21.1.0) and now I can't move objects, text, etc. using the arrow keys. There is no issue with my keyboard in other applications, and I don't see anything in my Illustrator preferences or any other settings which would impact this. I do not understand - am I missing something? Please tell me this is not on the 'other enhancements' for the program!

Correct answer aartis93128545

https://www.youtube.com/watch?v=DMgVEyULq1M

Issue resolved

 

11 replies

New Participant
July 24, 2025

Go to Edit Section > Preferences > General > Keyboard Increment 1 px

Done!

Participating Frequently
May 7, 2024

Edit/settings/general/first item, curser increments

I am pretty sure I DID NOT

manually set this to 0,0007pt

aartis93128545Correct answer
New Participant
February 25, 2023
marketingp62335821
New Participant
January 25, 2022

For those who may still run into this issue (rolling into 2022), the fix that will work is done within your illustrator preferences. No matter what version you may have, go into preferences and click into general. From there the "keyboard increment" will most likely be set to 0. Change that nimber to 1 px (0.0139 in when converted). Click OK and it will allow you to move shapes and anything selected with the arrow keys once again. 

 

Hope this helps!

iguanoclaudi
New Participant
May 19, 2021

I've had this problem too! For me, activating the Snap to Pixel option under the View menu worked!

New Participant
August 17, 2019

This is a fresh install of Adobe Illustrator 2019 after just installing windows 10.

Keyboard increment nudging did not work.

Anyways, my first instinct was to start changing the increment.

This did not have any effect, but, then restarting the program (not necessary to restart the entire PC) did, in fact, fix the issue for me.

Inspiring
January 7, 2021

Happening to me now. Arrow keys not working in Illustrator (v25.1, Windows 10) after updating this morning. They do work in other programs, including inDesign which also updated today. Opening and closing Illustrator has no effect, nor do full reboots.

Inspiring
January 7, 2021

I have also tried to change the key increments a variety of ways, but with no change.

New Participant
October 31, 2018

I'm writing this for newcomers.

So closing and restarting Illustrator or my PC did not work for me. My actual issue was that the Keyboard Increment was too little (0.000001 in) that the arrow clicks made so little movement it was not noticeable.

I followed the other replies here and increasing the value of (Keyboard Increment) solved it for me.

My default value was (0.000001 in), so I changed to a higher value (0.005 in) and that made the movement through the keyboard visible.

You can do that by going to:

Edit -> Preferences -> General

Thank you.

New Participant
January 23, 2019

That was it!  Not sure how it changed to 0.00001pt, but thank you for the suggestion!

New Participant
September 28, 2021

Me too!  Must have been gremlilns......

Inspiring
April 16, 2018

Interesting. I've been having problems with Illustrator lately not being able to move objects with my mouse. It's happening more often and have to restart Illustrator. I thought it was my mouse, but this happens only in Illustrator and now some issues in Captivate. Maybe mouse or Adobe?

New Participant
December 7, 2017

I am having the same problem. Nothing is working. Suggestions?

Candice Rigg
New Participant
December 7, 2017

Hey Jamie, I ended up changing my Key Increments in preferences to 0.0139 in and it fixed it! Hope it does for you too.

Candice Rigg
New Participant
December 7, 2017
Keyboard*
Om Nath Jha
Braniac
April 18, 2017

Hi Consuelo,

This is certainly not an enhancement. You should be able to use your arrow keys to move objects. As suggested above, try to restart the computer, re launch AI and check. If the issue is still there, check for any third party plugin or a conflicting app like an anti virus.

You can also reset the preferences and check if the above suggestions does not help. For details, see: https://helpx.adobe.com/ee/illustrator/using/setting-preferences.html

Regards,

Om

consuelo561
New Participant
April 18, 2017

Thanks for the information! Restarting the program worked so hopefully there won't be any future issues with it.

Om Nath Jha
Braniac
April 18, 2017

I am glad that the issue is resolved. Feel free to get back to us in case of any issues in future.

Regards,

Om