Skip to main content
J
jorgee63591489
Participant
February 1, 2018
Answered

Can't print 11x14 paper size using Epson Workforce 7620 from Illustrator cc

  • February 1, 2018
  • 3 replies
  • 3592 views

I would like to find an answer to a problem, please. I  Can't print 11x14 paper size using Epson Workforce 7620 from Illustrator cc. I don't see that size available. it only shows 11x17 paper size. Thank you

    This topic has been closed for replies.
    Correct answer Cari Jansen
    • What operating system are you using?
    • Can you print to 11x14 paper from other applications? In other words does the Epson Workforce 7620 printer support 11x 14 ?
    • You might need to create a User-Defined Paper Size to get this to appear?

    Are you able to access the printer specific settings from the Illustrator Print dialog and see if the information you are looking for is there?

    • At the bottom of the Print dialog box in Illustrator click on Setup... to access additional settings.

    3 replies

    John Mensinger
    Community Expert
    John MensingerCommunity Expert
    Community Expert
    February 8, 2018

    Captured from the Epson Workforce 7620 specifications page:

    So there is no preset 11 x 14 sheet size. Assuming you actually have sheets that size, you'd have to load them into whatever tray supports that maximum size and choose custom or user-defined to enter the dimensions.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    February 8, 2018

    Hi jorgee,

    I would like to know if the points suggested above helped you, or the issue still persists.

    Kindly update the discussion if you need further assistance with it.

    Thanks,

    Srishti

    C
    Cari JansenCorrect answer
    Legend
    February 1, 2018
    • What operating system are you using?
    • Can you print to 11x14 paper from other applications? In other words does the Epson Workforce 7620 printer support 11x 14 ?
    • You might need to create a User-Defined Paper Size to get this to appear?

    Are you able to access the printer specific settings from the Illustrator Print dialog and see if the information you are looking for is there?

    • At the bottom of the Print dialog box in Illustrator click on Setup... to access additional settings.
    J
    jorgee63591489Author
    Participant
    February 9, 2018

    Thank you for all your help. I followed your suggestions to go to set up and  i clicked on the continue icon to go to the setup box, and there  I was able to select the 11x14  size paper, then i went back to print box to select defined by driver at the media size box. I also had to configure the printer with the same information. It actually starts asking you about the new settings sent from the computer.

    Thanks again.

    Jorge

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices