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I'm using Illustrator 26.1 on a MacBook Air M1 with OSX Monterey 12.3.
It's not possible to save any file. If I click on file > save (save as) the upcoming save-window has a disabled "save" (sichern) Button. It's also not possible to change the folder or click on anything else. It's all deactivated. I can only change the filename, but that has no other effect.
It's only possible to save files as cloud document, which I don't want to do, because the files are needed to be stored on our NAS
On Monterey 12.2.x everything worked fine. And Illustrator is the only application which has trouble with this update. Photoshop works as expected.
Does anyone have the same issue?
best regards
Benehem
Adobe believe it is solved by a recent Mac OS update:
https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html
Hi @imago stuhr @Avinash Jai Singh @Yashlen237798756qrf @markpaulmac,
We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.
Regards,
Anshul Saini
Thanks for sharing the details, @imago stuhr. We are working with Apple to resolve the issue.
(https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html)
In the meantime, I would request you & @markpaulmac to try the following workarounds:
I hope it helps!
Thanks & Regards,
Anshul Saini
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Have you gone through this list..?
https://helpx.adobe.com/uk/illustrator/kb/troubleshoot-file-save-issues.html
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Yes I've been through this list.
It's not just one file that I can't save. I can't save any file. Even if I do a new file from scratch with only a ractangle in it, I can't save it.
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Hi @imago stuhr,
We are sorry for the trouble. We have logged a bug with the Product team, and they have started investigating the issue.
It seems the issue started right after the release of the macOS Monterey v12.3, as it is happening with the new & older version of Illustrator.
I would request you to please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44917468-can-t-... if not done already. By doing this, you will keep getting updates on the issue.
Also, we checked on multiple Mac machines running macOS Monterey v12.3 and were unable to replicate the issue.
We checked with multiple users on a remote session, and installing an older version also didn't help.
One user reached out to us, and uninstalling the whole creative cloud resolved the issue for him. However, it is not an ideal or recommended resolution.
I would request you to please share a few details it would really help us investigate the issue:
We will be looking forward to your response.
Regards,
Anshul Saini
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I am having the same issue on my M1 MacBook Air. Deleated Illustrator and reinstalled with the problem still remaining. The issue is not happening on my M1 Pro MAX MacBook Pro. Both machines are running macOS 12.3 Monterey. So very odd. My workaround for my M1 MacBook Air was to istall the current Illutrator Beta. The Beta allows me to save.
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Thanks for sharing the details, @imago stuhr. We are working with Apple to resolve the issue.
(https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html)
In the meantime, I would request you & @markpaulmac to try the following workarounds:
I hope it helps!
Thanks & Regards,
Anshul Saini
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Yes, resizing the dialog solves the problem.
Thank you Anshul !
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Lifesaver! Worked for me. Thank you.
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I am using AI 26.2 on MAC OS 12.3 Monterey. and yep this is the only way it could save. thx but let us know once the bug is sorted.
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Adobe believe it is solved by a recent Mac OS update:
https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html
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Thank you so much! This fixed the issue for me! I never would have thought to resize the Save As window!
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Hi @imago stuhr @Avinash Jai Singh @Yashlen237798756qrf @markpaulmac,
We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.
Regards,
Anshul Saini
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I've been having a similar issue on 12.3.1 where Illustrator (26.2.1) hangs whilst trying to use the save as dialogue or using save from the 'Save for Web' (legacy) function. I discovered that clicking on the finder icon in the dock and then clicking back to Illustrator enables me to carry on with the save...