Cannot Open AI file! "Expected dict object"

[addleyw23601085]

Hi I've been working on making fliers in Adobe Illustrator, but the last time I was working it I accidentally reset my computer before or while saving. Since then I can't open it again. I get two errors:

1) Illustrator could partially read the file. We recovered as much as possible....(etc)
2) Acrobat PDF File Format is having difficulties. Expected a dict object.

I'm confused by this since I didn't do anything regarding making or importing a pdf..... is there any way to rescue my art and text for this corrupted file??

[Redkrea]

Help me please
1) Illustrator could partially read the file. We recovered as much as possible....(etc)
2) Acrobat PDF File Format is having difficulties. Expected a dict object.

[Anubhav M]

Hello @Redkrea,

We understand that encountering technical issues can be frustrating. Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during the editing process?

Also, kindly share a link to a sample file after uploading to Dropbox/Google Drive/etc. so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

[Habiba3595908431rq]

hello mr  @Anubhav Majumder

i've encountered the same problem too , would you please help me recover my file ?

here is a link to the file https://drive.google.com/file/d/1e-KhxUSqESs4UXjr_quuCDG2Xbn70Oul/view?usp=sharing

thanks in advance.

[Anubhav M]

Hello @Habiba3595908431rq,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3PC89Kv) to see if it resolves the problem.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

Thanks,
Anubhav

[Betty362407540bog]

Hello, Mr. @Anshul_Saini Can you help me too? The same thing happened to me.

[Anubhav M]

Hello @Betty362407540bog,

We understand that encountering technical issues can be frustrating. Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during the editing process?

Also, kindly share a link to a sample file after uploading to Dropbox/Google Drive/etc. so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

[Betty362407540bog]

Hi Anubhav I've been working on making fliers in Adobe Illustrator, but the last time I was working it I accidentally reset my computer before or while saving. Since then I can't open it again. I get two errors:

1) Illustrator could partially read the file. We recovered as much as possible....(etc)
2) Acrobat PDF File Format is having difficulties. Expected a dict object.

I'm confused by this since I didn't do anything regarding making or importing a pdf..... is there any way to rescue my art and text for this corrupted file??

also here is the link https://drive.google.com/file/d/1GG6uhSghHiLl4AGjOer908mZI2pAT7eU/view?usp=drive_link

[Anubhav M]

Hello @Betty362407540bog,

Thanks for sharing the details. It seems the link is not public. Would you mind resharing the link so that we can check the file on our end?

Looking forward to hearing from you.

Thanks,

Anubhav

[Betty362407540bog]

Sure Anubhav here is the link https://drive.google.com/file/d/1GG6uhSghHiLl4AGjOer908mZI2pAT7eU/view?usp=sharing

Thank you in advance.

[Anubhav M]

Hello @Betty362407540bog,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, we could only recover a part of your file.

We understand this may not be the ideal outcome, and we apologize for any inconvenience caused. To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

Thanks,

Anubhav

[Betty362407540bog]

I appreciate the effort. Thank you Anubhav.

[Alina36892579tsvu]

Hello, I have the same problem..  @Anshul_Saini
Could you help me recover my file? https://drive.google.com/drive/folders/1H30vVxSE1nLxWLBCS9G25b6HFFfKe51S

[Alina36892579tsvu]

Hello, maybe you can help me? Thank you! @Anubhav M 

[Anubhav M]

Hello @A357453927h0z,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was not much left to recover. I have attached the recovered file. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/4dd9To2) to see if it resolves the problem.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

@Alina36892579tsvu Kindly reshare the file after making the link public so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

Looking forward to hearing from you.

Thanks,

Anubhav

[Alina36892579tsvu]

Hello @Anubhav M , thank you very much for trying to recover my file.

Unfortunately, the file you sent in PNG format is not at all similar to mine. I had a lot of "floral prints inside". I'll send the link again just in case https://drive.google.com/drive/folders/1H30vVxSE1nLxWLBCS9G25b6HFFfKe51S

No, my file was only saved on the computer.

How did this happen? My laptop got tired of being overloaded and shut down. Illustrator usually did a good job of restoring files if it was closed unexpectedly.

Since that day, I have kept multiple copies of the files that I actively work on. But still that file is very important to me.

Thanks a lot,
Alina

[Srishti Bali]

Hi there, 

Thank you for providing the file. I attempted to access it but encountered an error. Could you please share a public link for downloading the file? If there's any sensitive content, feel free to send the link via direct message.

Best,

Srishti

[Alina36892579tsvu]

Hello, @Srishti Bali 
Sorry, it was my mistake. I saw your request and gave you access to the file. Thanks for your help! 

[Srishti Bali]

Thank you for providing access. Unfortunately, despite our efforts to recover it, I couldn't open the file. Apologies for the inconvenience.

[Kabir339321742ipd]

Dear @Anshul_Saini 

I am facing the same issue.

Here is the download link below to access the file.

https://drive.google.com/file/d/1I9plbXUX9_JRp84ftjDQQo_NdWwwQqSo/view?usp=sharing

It would really great If you could help me recove the file.

Thanks in advance.

[Anshul_Saini]

Hi @Kabir339321742ipd,

Sorry for the delayed response. I checked your file, and it is incomplete. However, after checking, I saw that lots of linked files are missing. Here is the recovered version: https://shared-assets.adobe.com/link/f2dcbe6e-35ba-4a03-4fe6-b6c08e16365c

Let me know if this opens up on your end.

Best,
Anshul Saini

[Anshul_Saini]

Hi @Jac22691142gtdg,

Sorry for the delayed response. I checked your file, and it was not recoverable. It seems your file has been modified or edited outside of Illustrator. I tried my best but couldn't recover the file. Apologies!

Best,

Anshul Saini

[Bök342490180ph1]

hello sir! @Anshul Saini, can you please check my file aswell? i have been having the same issue.

https://drive.google.com/file/d/1vJbsQvOZZ5_g5bJAZg4rZnrc3Jb6R_uw/view?usp=sharing

[Anshul_Saini]

Hello @Bök342490180ph1,

Thank you for sharing the file. It seems that the file was created in an older version of Illustrator, possibly Illustrator 2021. I was able to open and recover the file using Illustrator 2024. Please try opening the file in Illustrator 2022 or a newer version. If you encounter any issues or if the file is not recoverable in the newer version, please let me know, and I will assist you further.

Looking forward to your response.

Best,

Anshul Saini

[Yasin356630953hdd]

https://drive.google.com/file/d/1kN9qHbCMqFDsHz1fQCJ4Ese6ykTkmF2S/view?usp=drive_link

can you please fix this file?

[Yasin356630953hdd]

please fix this file