cant find the folder of illustrator file recovery

[serenab51200358]

the windows is show me a path but is not complete and if i research the folder doesnt appear.
Someone know that is the correct and full path?

[Monika Gause · Accepted solution]

The default recovery folder is inside your user library.

Please read about how to access it in the documentation.

There are a couple of methods, one of them being press Alt and then use the "Go to" menu in the Finder.

[serenab51200358]

the "Go to" dont find the folder,

and i try to search to my library but i didnt find it!
i arrive to the Adobe illustrator 21 folder. but in there there is not Data Recovery folder, there are other folder but i cant find it

[Monika Gause]

In "Go to" you would first need to go to the User Library and then open the subfolders and drill down inside them.

[serenab51200358]

yes yes!i arrive to
Adobe Illustrator 21/ it_IT
but inside dont existe the data recovery folder

[Monika Gause]

Did you already have a crash with data recovery?

[serenab51200358]

yes, but in indesign.

and in that time i found the folder...but now no

[Monika Gause]

InDesign has nothing to do with Illustrator's recovery folder.

[serenab51200358]

yes i know!

i just speak about a past adventure, where i had the same problem of the crash of the app. I was with indesign at that time, and i found the folder with the file in recovery and i solved the situation.

NOW, with illustrator I hade a crash of the app. i went to the path of the folder, but i arrive to the penultimate folder...and the DataRecovery folder don't exist....

maybe Illustrator didnt make any recovering, but i was supposign to find the folder, maybe empty, BUT the forlder yes

[Monika Gause]

When Illustrator crashes and a file is open, you launch it again.

And then Illustrator presents you with the ability to recover the file or sometimes it doesn't.

The recovery mode is not a reliable backup function.

You are not supposed to go into that folder and pick out the files, because you can't use them anyway. They are not AI files. It's a special file format that needs to be processed by Illustrator.

You need to have a backup process in place. Either manually (by saving different versions of your files on different volumes)

or automatically (by having softwre in place that does this for you)

There's even a free plugin available that helps you to have 1 backup for every file: Autosaviour.

There's a paid version of that plugin that can keep even more backups.

Those are normal AI files.

[boucherf]

This goes back to the same request time and time again!

Illustrator's recovery function is a scandal: it doesn't work (unlike InDesign recovery that DOES work).

In twenty years of using Illustrator I never had one single file recovered – despite checking Automatic Data Recovery.

This is simply such a critical feature and Adobe's inaction is not acceptable.

[Monika Gause]

Illustrator's recovery function hasn't existed 20 years ago.

And if I had been losing files for 20 years, I would have come up with a backup strategy by now.