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October 25, 2023
Question

CC Library "Place Copy" giving error/missing message for library users

  • October 25, 2023
  • 1 reply
  • 241 views

I created a CC library to use as my company's graphics library which is shared between myself and my boss. I built it so that each asset I created could be modified slightly as each project we do differs in some way or another. To my understanding this is when the difference between "Place Copy" and "Place Linked" comes into play. We have almost no use for placing a static image (Place Linked) and so we always will use "Place Copy" as to be able to maintain editing capabilities. Now, for me (library creator) I have no issue with missing files as I created all of the assets and then loaded them into the library. The issue comes when my boss, whom I've shared the library with, goes to place a copy of something. They get this error message here:

 

For clarity, the missing files are all images that I've used and compliled onto an artboard previously, grouped, and then loaded into the library. I've done it this way so that the arboard I created can still be fully editable for my boss if needed. When they click "Ignore" for each instance, it does not change the quality of the asset or seem to alter it any way, nor does it leave the newly placed item blank as can sometimes happen. It seems to be just an annoyance of a message that pops up every single time a file is opened or a new asset is placed as a copy. For further clarification here is a zoomed out version of the issue and a screen grab of the library item that had been placed as a copy:

 

Is this happening because the original files only exist in the file path on my computer and not on the cloud itself? That seems like it can't be right because then what is the purpose of the cloud? Am I simply trying to make this function in a way that it was not intended? For even more clarification on this issue here is a screen shot of just one of the assets that gives this error message:

The grey outlined box and text are all vector objects that I created and the .png that constantly reports for my boss as missing is the green Avg square. When I created the library asset I combined both the vector creation, the text, and the .png into one group and loaded it into the library. 

 

Hopefully this is enough info for someone to shed some light onto my issue and either tell me that I've exceeded the scope of the CC library or a possible fix for this issue. Thank you.

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1 reply

Anshul_Saini
Community Manager
Community Manager
November 7, 2023

Hi @DREDcc,

 

It sounds like you've done a lot of work to create and share your CC library. The "missing files" message typically occurs when the linked or placed assets in the library are not found or accessible. You mentioned that the assets were initially sourced from your computer, so it's possible that your boss might not have access to the exact file paths on their machine.

Here are a few things to check:

  • Library Sync: Make sure that both you and your boss have the library synced and updated. Sometimes, issues arise when library assets aren't properly synced.

  • Asset Linking: Ensure that the assets in the library are correctly linked and accessible. Double-check the file paths to make sure they are accessible to your boss.

  • Library Permissions: Verify that your boss has the necessary permissions and access to the library. If they don't have access to the linked files, it can result in these error messages.

  • Library Integrity: Sometimes, issues can occur if there are conflicts or inconsistencies in the library. Try removing and re-adding the assets to see if that resolves the problem.

  • Library Use: CC libraries are versatile, but there might be some limitations when it comes to maintaining specific editing capabilities. You could consider using alternative methods, like packaging the assets for your boss to have all the necessary files locally.

If the problem persists, please let us know I will reach out to the product team for further investigation on this.

 

Best,

Anshul Saini